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Business Support Specialist
Job Description
Target PR Range: 35-45/hr
*Depending on experience
Job Summary:
The international pricing excellence team is responsible for maintaining systems and tools in compliance with the current pricing policy as well as being a central hub for pricing and reimbursement data to help drive decision making. This role is responsible for supporting our pricing systems through issue resolution, data verification, enhancement testing, and collaborating with cross-functional stakeholders.
Key Responsibilities:
1. Track systems help desk tickets submitted and resolutions
2. High level trouble shooting and issue investigation
3. Collaborate with Business Technology System (BTS) function regarding issue resolution
4. Provide status updates to the business team on issues & enhancements
5. Verify/test system fixes
6. Provide system operations support to keep business decisions workflows active
7. Conduct system verification to ensure accuracy of prices and monitor general health of the systems including but not limited to:
a. Running price validation reports comparing internal and external data sources
b. Verify pricing information is flowing through adequately with other internal systems and platforms.
c. Consolidate and report back observations back to relevant internal stakeholders to assess need for further actions or improvements.
Qualifications:
• Knowledge of basic project management concepts and practices.
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Strong troubleshooting and customer service skills
• Ability to prioritize tasks and manage time effectively
• Understanding or familiarity with operating systems or management of large sets of data
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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