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Staff Business Systems Analyst

San Diego, CA 92122

Posted: 10/17/2024 Employment Type: Contract Job Category: Business Analyst Job Number: 615415 Is job remote?: No Country: United States

Job Description


Position Summary:

Illumina is seeking a highly motivated and team-oriented Sr. Business Systems Analyst to drive effective utilization of the ServiceNow platform. In this role you will be a key member of an Agile Scrum development team. You will identify and build requirements for workflows integrations and automation that align with business goals and priorities. This role requires a deep understanding ServiceNow functionality coupled with strong leadership to guide teams through the Agile development process.

Responsibilities:
  • Partner with business customers to collect define analyze document and review user stories and functional requirements for projects and enhancements for ServiceNow applications.
  • Create process definition diagrams use cases user stories requirement traceability matrix and acceptance criteria.
  • Build reports dashboards and KPI analytics of ServiceNow data using tools such as ServiceNow Performance Analytics.
  • Develop and execute test plans including User Acceptance Testing with business stakeholders.
  • Understand and convey business priorities for initiatives enhancements and projects including assisting in development of roadmap and future capabilities of solutions.
  • Collect consolidate and analyze service metrics to facilitate decision making related to service improvements.
  • Evaluate and ensure solutions meet agreed upon business requirements and drives business customer satisfaction.
  • Coordinate and lead discussions between ServiceNow developers product owners and architects with internal customers to ensure services are meeting business needs and requirements.

Requirements:
  • At least 4 years minimum working as a Business Analyst with at least 2 years of domain expertise in the ServiceNow platform.
  • Demonstrated ability for translating User requirements into groomed stories functional requirements specification test cases and use cases.
  • Ability to multitask and manage time effectively amongst multiple priorities.
  • On-call flexibility including unplanned and planned maintenance and outages. Experience using enterprise tools such as Visio or Lucid Chart Teams Confluence and Jira Scrum Master certified and experience leading a scrum-based delivery team preferred Experience working in a regulated environment within a global company preferred Exceptional knowledge of ITIL processes or certification preferred

Education:

Bachelor of Science in Computer Science Business or related field preferred or equivalent work experience.
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