Staff Business Systems Analyst
5200 Illumina Way San Diego, CA 92122 US
Job Description
Position Summary:
Illumina is seeking a highly motivated and team-oriented Sr. Business Systems Analyst to drive effective utilization of the ServiceNow platform. In this role you will be a key member of an Agile Scrum development team. You will identify and build requirements for workflows integrations and automation that align with business goals and priorities. This role requires a deep understanding ServiceNow functionality coupled with strong leadership to guide teams through the Agile development process.
Responsibilities:
- Partner with business customers to collect define analyze document and review user stories and functional requirements for projects and enhancements for ServiceNow applications.
- Create process definition diagrams use cases user stories requirement traceability matrix and acceptance criteria.
- Build reports dashboards and KPI analytics of ServiceNow data using tools such as ServiceNow Performance Analytics.
- Develop and execute test plans including User Acceptance Testing with business stakeholders.
- Understand and convey business priorities for initiatives enhancements and projects including assisting in development of roadmap and future capabilities of solutions.
- Collect consolidate and analyze service metrics to facilitate decision making related to service improvements.
- Evaluate and ensure solutions meet agreed upon business requirements and drives business customer satisfaction.
- Coordinate and lead discussions between ServiceNow developers product owners and architects with internal customers to ensure services are meeting business needs and requirements.
Requirements:
- At least 4 years minimum working as a Business Analyst with at least 2 years of domain expertise in the ServiceNow platform.
- Demonstrated ability for translating User requirements into groomed stories functional requirements specification test cases and use cases.
- Ability to multitask and manage time effectively amongst multiple priorities.
- On-call flexibility including unplanned and planned maintenance and outages. Experience using enterprise tools such as Visio or Lucid Chart Teams Confluence and Jira Scrum Master certified and experience leading a scrum-based delivery team preferred Experience working in a regulated environment within a global company preferred Exceptional knowledge of ITIL processes or certification preferred
Education:
Bachelor of Science in Computer Science Business or related field preferred or equivalent work experience.
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