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Technician II, Service Operations - Robotic Surgical Technologies
195 McDermott Road North Haven, CT 06473 US
Job Description
Careers That Change Lives
Join a dynamic team at the forefront of surgical robotics innovation. As a Technician II, Service Operations within Global Robotics Service & Support (GRSS), you will play a crucial role in supporting service operations that directly impact patient outcomes. Come for a job, stay for a career.
A Day in the Life
This position will have two distinct phases:
Phase 1 (Approx. 4 Months): Crating & Uncrating Large Capital Equipment
- Safely crate and uncrate large surgical robotic systems and components within a warehouse environment.
- Use pallet jacks and other material handling equipment.
- Adhere to all safety protocols and use provided PPE.
- Physically handle equipment and parts, including lifting up to 50 lbs and standing or working on your feet for extended periods.
- Work collaboratively as part of a team under the supervision of the Distribution Supervisor.
Phase 2: Pre-Delivery Inspection or Disposition Support
- Perform standardized, written pre-delivery inspection and testing of surgical robotic systems.
- Utilize computers and software for inspection processes (proficiency in SAP and Excel required).
- Support the disposition of inventory, including transacting items in SAP for scrapping, return to vendor, or internal use.
- Maintain accurate records and follow established protocols.
- Receive comprehensive training, including a two-week, hands-on program for inspection responsibilities.
Other Responsibilities May Include:
- Assisting with return inventory movements, triage, and preparation for failure analysis.
- Supporting lab activities and other duties as assigned.
Must Have: Minimum Qualifications
- Minimum of 2 years of relevant experience; vocational or technical education/certification is a plus.
- Ability to lift up to 50 lbs and work on your feet for extended periods.
- Proficiency in English (spoken and written).
- Proficiency with Microsoft Excel.
- Ability to pass background check and drug screening.
Nice to Have:
- Experience with capital medical devices or surgical robotics.
- Experience operating pallet jacks
- Experience working in a team environment.
- Proficiency with SAP or similar ERP system.
Physical Job Requirements
- Work is performed primarily in a warehouse setting.
- Regular lifting and movement of large equipment.
- Standing and/or walking for most of the workday.
- Use of PPE as required.
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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