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Administration Coordinator (Training Coordinator)

Boston, MA 02210

Posted: 09/21/2023 Employment Type: Contract Job Category: Administrative Job Number: 584537 Is job remote?: No Country: United States

Job Description

Training Coordinator

Supports the Internal Model (AIM) study training assignment process, end-to-end, with a goal of timely training assignments per the specified business needs in the company's training environments.
  • Liaise with extended study team to understand the training needs
  • Coordinate the review of training lists, SOPs, etc. to help ensure collaboration among the various study team functions (CPL, CTM, COM, SMM, etc.)
  • Help gather inputs from functional leads and organize into training matrices (what training, when to be trained, whom to train)
  • Assemble, organize and submit training request tickets
  • Coordinate with the various training related groups to raise any process bottlenecks (at Training Services Stage, At HR Onboarding Stage, at IT assignment stage, at U access stage, etc.or variant thereof depending on process being followed for the company).
  • Maintain key process success metrics (#s of requests, timeliness of requests, successful access to various systems, etc.)
  • Answer inquiries related to access, e.g., a staff member using our system for the first time or vice versa
  • Train new study team designees on the training process in general and how to do it for ongoing study request needs
  • Update role names in systems 
  • Schedule and coordinate meetings
  • Other departmental duties as assigned

Required Skills 1 - 3 Years of Experience
  • Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach.
  • Aptitude to problem solve, think critically, handle multiple tasks, and meet deadlines in a dynamic environment.
  • The ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office Suite, email, and managing documents and files.

Nice to have
  • Prior experience with, SmartSheet and/or ServiceNow
  • Knowledge of learning management systems and/or assignment processes within a regulated environment


College Education preferred
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