Skip to content

Job Openings

Associate Account Support

East Hanover, NJ 07936

Posted: 09/18/2023 Employment Type: Contract Job Category: Customer Service Job Number: 578120 Is job remote?: No Country: United States

Job Description


Job Purpose (State the overall objective of the role)

The Associate Account Support role is responsible to complete customer support activities including but not limited to product administration scheduling, associated order management and delivery for Radioligand therapies (RLT) primarily via phone and email. Major Accountabilities
  • Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery
  • Answer questions from field associates to provide support to customers
  • Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.
  • Partner with cross-functional stakeholders to provide accurate and timely customer feedback
  • Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery
  • Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e-mail) in a prompt and courteous manner
  • Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up
  • Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines
  • Ability to work the scheduled work hours, which generally will be an 8.5-hour shift with two paid rest breaks and an unpaid lunch break
  • Ability to complete all calls once they have begun to ensure no interruption of service.
  • This position will require holiday support for CS team

Ideal Background (State the preferred education and experience level)

Education (minimum/desirable): Bachelor's degree required Languages: Fluent English, other languages desirable Experience: * 1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
  • Ability to manage multiple projects and consistently meet deadlines
  • Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
  • Detail oriented problem solver who can make clear-headed decisions while under pressure
  • Strong written and verbal skills
  • Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred
  • Ability to work a flexible staggered schedule (early mornings/ later evenings)
  • Oncology experience preferred

Leadership Competencies
  • Problem solving
  • Detail oriented
  • Customer/patient-centric mindset
  • Strong written and verbal communication skills
Pay Rate: $55/hr-$75/hr

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About East Hanover, NJ

Explore exciting job opportunities in the vibrant area of East Hanover, New Jersey! Nestled in the heart of Morris County, this charming town offers a perfect blend of suburban comfort and urban convenience, making it an ideal location for career growth and success. With easy access to New York City and a plethora of dining options ranging from classic Italian fare at Patsy's Tavern, to modern fusion cuisine at The Hanover Manor, East Hanover boasts a diverse culinary scene. Don't miss the chance to catch a show at the renowned Paper Mill Playhouse, or root for the New York Giants at the nearby MetLife Stadium. From the lush landscapes of Central Park to the rich history at the Morristown National Historical Park, there's no shortage of recreational activities to enjoy in this dynamic area. Embrace the unique culture and endless possibilities that East Hanover has to offer, and kickstart your next career adventure today!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.