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Associate OneSource Service Support Specialist

Gaithersburg, MD 20878

Posted: 05/29/2024 Employment Type: Contract Job Category: Scientific Job Number: 607045 Is job remote?: No Country: United States

Job Description

Job Description:    
Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Qualifications/years of experience:
· High School Diploma Required

Must Haves:
· Strong verbal communication skills.
· Strong team player with experience in a high-quality customer service operation.
· Able to complete relevant paperwork according to principles of Good Documentation Practice

Additional Requirements:
Experience within the pharmaceutical industry is desirable but not required 
Understanding of chemicals and safe handling (desirable)

Pay ranges between $20-26.50/hr based on experience 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Gaithersburg, MD

Ready to take your career to new heights? Explore exciting job opportunities in the vibrant Gaithersburg, Maryland area! This bustling city, located in Montgomery County, offers a perfect blend of urban conveniences and natural beauty. With easy access to Washington, DC, and Baltimore, Gaithersburg provides endless growth opportunities. Enjoy the charming Kentlands community with its unique shops and dining options, or immerse yourself in art at the Gaithersburg Arts Barn. With close proximity to the RIO Washingtonian Center, sporting events at the Maryland SoccerPlex, and outdoor adventures at Seneca Creek State Park, Gaithersburg is the ideal place to thrive both personally and professionally. Explore our job listings today and jumpstart your career in this dynamic region!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.