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Associate Scientific Services Specialist

Annapolis, MD 21401

Posted: 07/12/2024 Employment Type: Contract Job Category: Scientific Job Number: 610138 Is job remote?: No Country: United States

Job Description

Responsibilities:
· Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
· This role will work closely with other teams to seamlessly deliver lab support services.
· Help coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, consumables.
· Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors
· Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
· Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
· Regularly engage with the customer and the staff to ensure quality and compliance within the laboratory.
· Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
· Provide updates and timely communication to lab users on service work requests.
· Provide a general induction/orientation for new members of customer staff and visitors.
· Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
· Required to cross-train and provide back-up to other lab support areas.
· Complete relevant paperwork according to principles of Good Documentation Practice.
· Subject Matter Expert (SME) on various support needs across different buildings/floors/locations.
· Actively participate on committee(s) supporting LSC’s across the customer sites with a focus on providing guidance through presentation and document creation.
· Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
· Assist with freezer, refrigerator, and cold room clean outs.
· Communicate cold space outages to lab staff, track cold inventory moves and disseminate expected cold repair times to lab teams.
· Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
· May be required to provide on-call service for specific controlled temperature units in the lab areas. Hours are between 5:00pm-7:30am Monday thru Sunday.
· Tasks include but are not limited to transfer of contents from failing fridges and incubators to designated back up units, photograph item placement before & after relocations, properly document failures, provide a work order of failing unit to the facilities team and inform respective end-users about the transfer via email based on the SOP instructions

Basic Qualifications:
· Associates Degree with 1+ years' experience in a customer-facing role within a scientific environment OR
· High School Diploma with 2+ years’ experience in a customer-facing role within a scientific environment

Preferred Qualifications:
· Certification/Associates Degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain) and 1-2 years of experience in a customer-facing role within a scientific environment.
· Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.
· Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
· Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
· Intermediate knowledge of Occupational Health and Safety

Critical Skills:
· Demonstrates appropriate use of office equipment/software after training.
· Self-motivated and ability to work under pressure to balance conflicting deadlines.
· Good interpersonal, written, and verbal communication skills
· Ability to follow oral and written directions.
· Technical problem-solving skills and attention to details.
· Excellent customer service skills complemented by an ability to listen to and interpret client requests.
· Initiative driven with proactive skill set to improve processes.
· Ability to read and interpret chemical labeling and hazardous signage.
· Able to complete relevant paperwork according to principles of Good Documentation Practice.
· Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel

Working Environment:
· Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
· Job pace may be fast and job completion demands may be high.
· Must be able to remain in a stationary position more than 25% of the time
· The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regular bending, squatting, stretching and reaching in order to perform a service function.?
· Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
· Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.?
· Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
· Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.

Pay ranges between $25-30/hr based on experience 
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About Annapolis, MD

Ready to take your career to the next level in Annapolis, Maryland? This vibrant city, located on the picturesque Chesapeake Bay, offers a unique blend of historical charm and modern opportunities. Imagine working in the shadow of the stunning United States Naval Academy or exploring the quaint streets lined with colorful historic homes. With renowned seafood restaurants like Cantler's Riverside Inn and lively entertainment venues such as Maryland Hall for the Creative Arts, Annapolis is a hub of culture and excitement. Don't miss out on job openings in this dynamic region - discover your next career move in Annapolis today!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.