Associate Scientific Services Support
1 Medimmune Way Darnestown, MD 20878 US
Job Description
Target Pay Rate: 20-23/hr **salary will be commensurate with experience
Job Responsibilities:
- Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
- This role will work closely with other teams to seamlessly deliver lab support services.
- Help coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, consumables.
- Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
- Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
- Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
- Regularly engage with the customer and staff to ensure quality and compliance within the laboratory.
- Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
- Provide updates and timely communication to lab users on service work requests.
- Provide a general induction/orientation for new members of customer staff and visitors.
- Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
- Required to cross-train and provide back-up to other lab support areas.
- Complete relevant paperwork according to principles of Good Documentation Practice.
- Subject Matter Expert (SME) on various support needs across different buildings/floors/locations.
- Actively participate on committee(s) supporting LSCs across and the customer sites with a focus on providing guidance through presentation and document creation.
- Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
- Assist with freezer, refrigerator, and cold room clean outs
- Communicate cold space outages to lab staff, track cold inventory moves and disseminate expected cold repair times to lab teams
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
- May be required to provide on-call service for specific controlled temperature units in the lab areas. Hours are between 5:00pm-7:30am Monday thru Sunday. Tasks include but are not limited to transfer of contents from failing fridges and incubators to designated back up units, photograph item placement before & after relocations, properly document failures, provide a work order of failing unit to the facilities team and inform respective end-users about the transfer via email based on the SOP instructions
- Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job at any time
Critical Skills:
- Demonstrates appropriate use of office equipment/software after training
- Self-motivated and ability to work under pressure to balance conflicting deadlines
- Good interpersonal, written, and verbal communication skills
- Ability to follow oral and written directions.
- Technical problem-solving skills and attention to details.
- Excellent customer service skills complemented by an ability to listen to and interpret client requests.
- Initiative driven with proactive skill set to improve processes.
- Ability to read and interpret chemical labeling and hazardous signage.
- Able to complete relevant paperwork according to principles of Good Documentation Practice.
- Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel
Basic Qualifications:
- Associates degree with 1+years' experience in a customer facing role within a scientific environment OR
- High School Diploma with 2+ years experience in a customer facing role within a scientific environment
Preferred Qualifications:
- Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain) and 1-2 years of experience in a customer facing role within a scientific environment.
- Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.
- Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
- Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
- Intermediate knowledge of Occupational Health and Safety
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