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Associate Scientific Services Support

North Potomac, MD 20878

Posted: 04/09/2024 Employment Type: Contract Job Category: Scientific Job Number: 604497 Is job remote?: No Country: United States

Job Description


Target Pay Rate: 20-23/hr **salary will be commensurate with experience 

Job Responsibilities:

  • Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
  • This role will work closely with other teams to seamlessly deliver lab support services.
  • Help coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, consumables.
  • Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
  • Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
  • Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
  • Regularly engage with the customer and staff to ensure quality and compliance within the laboratory.
  • Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
  • Provide updates and timely communication to lab users on service work requests.
  • Provide a general induction/orientation for new members of customer staff and visitors.
  • Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
  • Required to cross-train and provide back-up to other lab support areas.
  • Complete relevant paperwork according to principles of Good Documentation Practice.
  • Subject Matter Expert (SME) on various support needs across different buildings/floors/locations.
  • Actively participate on committee(s) supporting LSCs across and the customer sites with a focus on providing guidance through presentation and document creation.
  • Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
  • Assist with freezer, refrigerator, and cold room clean outs
  • Communicate cold space outages to lab staff, track cold inventory moves and disseminate expected cold repair times to lab teams
  • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
  • May be required to provide on-call service for specific controlled temperature units in the lab areas. Hours are between 5:00pm-7:30am Monday thru Sunday. Tasks include but are not limited to transfer of contents from failing fridges and incubators to designated back up units, photograph item placement before & after relocations, properly document failures, provide a work order of failing unit to the facilities team and inform respective end-users about the transfer via email based on the SOP instructions
  • Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job at any time

Critical Skills:
  • Demonstrates appropriate use of office equipment/software after training
  • Self-motivated and ability to work under pressure to balance conflicting deadlines
  • Good interpersonal, written, and verbal communication skills
  • Ability to follow oral and written directions.
  • Technical problem-solving skills and attention to details.
  • Excellent customer service skills complemented by an ability to listen to and interpret client requests.
  • Initiative driven with proactive skill set to improve processes.
  • Ability to read and interpret chemical labeling and hazardous signage.
  • Able to complete relevant paperwork according to principles of Good Documentation Practice.
  • Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel

Basic Qualifications:
  • Associates degree with 1+years' experience in a customer facing role within a scientific environment OR
  • High School Diploma with 2+ years experience in a customer facing role within a scientific environment

Preferred Qualifications:
  • Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain) and 1-2 years of experience in a customer facing role within a scientific environment.
  • Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.
  • Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
  • Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
  • Intermediate knowledge of Occupational Health and Safety
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