Associate Technical Support Specialist 2nd shift (Mon, Tues, Wed, Fri, Sun 2pm- 10pm EST)
9115 Hague Road Indianapolis, IN 46256 US
Responsible for answering customer service inquiries and complaints with non-functioning products and/or services or orders, pricing, invoicing, etc and creating cases for a trained individual to follow-up on.
Primarily responsible for asking basic questions on customer account information/issue and documenting in customer relationship management system.
Will maintain documentation according to established guidelines as may be required by specific job responsibilities.
May also include assisting scheduling team with requests or other departmental needs.
22-27 pay rate range
**salary will be commensurate with experience**
Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.