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Associate Technical Support Specialist

Castleton, IN 46256

Posted: 01/10/2025 Employment Type: Contract Job Category: Technology Job Number: 617013 Is job remote?: No Country: United States

Job Description


Target Pay Rate: 24/hr **salary will be commensurate with experience 

You will be responsible for the following:

Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times (ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical experts to contact customers.

Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer

Perform after-hours dispatching, engaging with field personnel nationwide

Maintaining records in accordance with Quality and FDA requirements.

You are also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.

The Support Network Customer Support Center serves our customers on a 7 day/24 hour basis. It is expected for this individual to be open to working any shift, with your schedule being determined on a quarterly basis.


Minimum Qualifications:

Associates degree (or equivalent military training).

Formal or informal leadership experience preferred. 2+ years of relevant experience preferred.

Hours - 2nd Shift (2pm-10pm), rotating weekend shifts, subject to change based on needs of customers. (Training hours will vary based on hours of trainer, could be 1st or 2nd shift, training on average lasts 2 weeks)

Location: Hybrid (Training/Meetings on site, Majority of work hours at home)

Pay rate is set at $24/hr

Type of Role: Contingent, with opportunity to be converted

As an Associate Technical Support Specialist you will serve as a support liaison between client and our customers. This role supports customers in both the United States, United Kingdom and Ireland.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Castleton, IN

Ready to kickstart your career in Castleton, Indiana? Discover exciting job opportunities in this thriving area that boasts a blend of charm and opportunity. Castleton, located in Marion County, exudes a vibrant energy with its proximity to Indianapolis, the Indiana State Capitol, and home to the Indianapolis Colts. Enjoy the unique blend of arts and culture with visits to the Indianapolis Art Center or catch a show at the Murat Theatre. Indulge in the local cuisine and explore charming parks like Fort Harrison State Park for outdoor adventures. Join us in Castleton—where career growth meets a rich cultural experience!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.