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Atlassian Platform Operations Lead

S San Francisco, CA 94080

Posted: 03/07/2025 Employment Type: Contract Job Category: Project Management Job Number: 618165 Is job remote?: Hybrid Country: United States

Job Description


We are seeking an Atlassian Platform Operations Lead to drive the strategy, governance, and optimization of our Atlassian ecosystem (Jira Service Management, Jira Software, Jira Work Management, and Confluence). This role will be responsible for managing and enhancing the platforms capabilities, ensuring alignment with business and service team needs, and fostering adoption across teams.

Key Responsibilities: Platform Strategy & Roadmap

As directed by the Digital Operations Lead, provide oversight and support for the Atlassian platform implementation and roadmap, aligning with business objectives, stakeholder needs, and broader Roche USIX enterprise strategy.
  • Drive cross-functional collaboration across teams to ensure strategic alignment with business objectives.
  • Identify opportunities for automation, scalability, and optimization for Atlassian systems and across Jira/JSM projects
  • Enable enterprise level data management & unified reporting within our Atlassian solutions to track business and operational related metrics (ie Time in Project Phase, Time Saved, Volume Output, Resource Capacity, etc.)

Platform Operations & Governance
  • Oversee the administration, configuration, and governance of Atlassian tools ensuring compliance and platform best practices.
  • Align processes, workflows, data management, and documentation to enhance efficiency across teams.
  • Act as the primary point of contact for stakeholders engaging with Isos, our Atlassian administrator of managed and professional services, and leveraging the Atlassian instance.
  • Develop and maintain audit framework, dashboards and reports to track operational efficiency, license usage, and platform metrics.
  • Support and enable the Atlassian Governance Committee.

Process Optimization & Change Management
  • Define and maintain training and onboarding needs to drive adoption of Atlassian tools and processes.
  • Identify opportunities for operational efficiency including the use of automations, standardization, and new capabilities like Assets, Integrations, Add-ons, etc.
  • Oversight of vendors in creation and maintenance of documentation and knowledge base to support self-service capabilities for users.

Key Qualifications:
  • Strong knowledge of cloud based, enterprise, company managed Atlassian products (Jira Service Management, Jira, Confluence, Jira Product Discovery, etc.).
  • Deep proficiency with gSheets, JQL, and Atlassian dashboards/filters.
  • Strong understanding and ability to provide oversight of administrators across Atlassian products including user management, project configuration, workflow customization, integration and add-on implementation, system maintenance, etc.
  • Strong workflow and automation expertise to enable optimal user experiences and most efficient and scalable implementations.
  • Experience in business operations, platform operations, and product ownership roles.

Strong analytical, problem-solving, and stakeholder and vendor management skills.
  • Excellent communication skills with the ability to collaborate across diverse teams and skill sets.
  • Ability to translate business needs into technical requirements.
  • Proactively drives clarity and alignment across stakeholders.
  • Nice to have: Experience with Life Science/Biotech industry





Pay Rate Range: $60-80/hr depending on experience 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About S San Francisco, CA

Ready to find your dream job in the vibrant area around South San Francisco, California? This bustling region, nestled in the heart of the Bay Area, offers an array of unique benefits and growth opportunities for job seekers. With its proximity to iconic landmarks like the Golden Gate Bridge and Alcatraz Island, a thriving culinary scene featuring local favorites like clam chowder bread bowls at Fisherman's Wharf, and a rich cultural tapestry showcased in renowned art galleries like the San Francisco Museum of Modern Art, there is no shortage of reasons to kickstart your career here. Explore our job listings today and discover why pursuing your career in this enchanting region is the perfect choice for your professional growth and personal fulfillment.

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.