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Atlassian Platform Operations Lead
1 DNA Way S San Francisco, CA 94080 US
Job Description
We are seeking an Atlassian Platform Operations Lead to drive the strategy, governance, and optimization of our Atlassian ecosystem (Jira Service Management, Jira Software, Jira Work Management, and Confluence). This role will be responsible for managing and enhancing the platforms capabilities, ensuring alignment with business and service team needs, and fostering adoption across teams.
Key Responsibilities: Platform Strategy & Roadmap
As directed by the Digital Operations Lead, provide oversight and support for the Atlassian platform implementation and roadmap, aligning with business objectives, stakeholder needs, and broader Roche USIX enterprise strategy.
- Drive cross-functional collaboration across teams to ensure strategic alignment with business objectives.
- Identify opportunities for automation, scalability, and optimization for Atlassian systems and across Jira/JSM projects
- Enable enterprise level data management & unified reporting within our Atlassian solutions to track business and operational related metrics (ie Time in Project Phase, Time Saved, Volume Output, Resource Capacity, etc.)
Platform Operations & Governance
- Oversee the administration, configuration, and governance of Atlassian tools ensuring compliance and platform best practices.
- Align processes, workflows, data management, and documentation to enhance efficiency across teams.
- Act as the primary point of contact for stakeholders engaging with Isos, our Atlassian administrator of managed and professional services, and leveraging the Atlassian instance.
- Develop and maintain audit framework, dashboards and reports to track operational efficiency, license usage, and platform metrics.
- Support and enable the Atlassian Governance Committee.
Process Optimization & Change Management
- Define and maintain training and onboarding needs to drive adoption of Atlassian tools and processes.
- Identify opportunities for operational efficiency including the use of automations, standardization, and new capabilities like Assets, Integrations, Add-ons, etc.
- Oversight of vendors in creation and maintenance of documentation and knowledge base to support self-service capabilities for users.
Key Qualifications:
- Strong knowledge of cloud based, enterprise, company managed Atlassian products (Jira Service Management, Jira, Confluence, Jira Product Discovery, etc.).
- Deep proficiency with gSheets, JQL, and Atlassian dashboards/filters.
- Strong understanding and ability to provide oversight of administrators across Atlassian products including user management, project configuration, workflow customization, integration and add-on implementation, system maintenance, etc.
- Strong workflow and automation expertise to enable optimal user experiences and most efficient and scalable implementations.
- Experience in business operations, platform operations, and product ownership roles.
Strong analytical, problem-solving, and stakeholder and vendor management skills.
- Excellent communication skills with the ability to collaborate across diverse teams and skill sets.
- Ability to translate business needs into technical requirements.
- Proactively drives clarity and alignment across stakeholders.
- Nice to have: Experience with Life Science/Biotech industry
Pay Rate Range: $60-80/hr depending on experience
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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