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Business Technology Manager
4300 Hacienda Drive Pleasanton, CA 94588 US
Job Description
Target Pay Rate: 32.36-46/hr **salary will be commensurate with experience
Duties Summary:
The Business Technology Manager works together with the Business Technology Lead to support the creation and maintenance of custom or off-the-shelf technology solutions for Clinical Development and Medical Affairs (CDMA) organization. These solutions directly or indirectly support the management, set-up, conduct, analysis and/or reporting of Clinical Trials. He/ She liaisons with internal and external stakeholders to work on new and/or existing e-Solutions, with the intention to solve complex business problems, streamline and automate clinical trial processes and drive decision making through the use of technology.
Key Accountabilities:
The key accountabilities for this position include, but are not limited to:
- Support the creation and/or maintenance of custom or off-the-shelf e-Solutions to meet CDMAs technology needs.
- Collect and analyze requirements for the e-Solution required from stakeholders.
- Utilize agile methodologies to develop software.
- Verify user expectations are met by guiding them through User Acceptance Testing.
- Focus on boosting productivity across CDMA by working together with internal and external stakeholders on automation.
- Assess impact of changes in business processes on the applicable e-Solution or vice versa.
- Clearly and effectively communicate e-Solution modifications, changed processes and problem solving results to affected groups and leadership.
- Leverage technical/business expertise to thoroughly investigate reported incidents that involve e-Solutions abnormalities, failures or defects. Recommends technical and procedural improvements to ensure effective use of e-Solution.
- Collaborate with Business Insights and Application Leads to ensure the custom or off-the-shelf solutions and/or associated data can be aggregated with the existing e-Solutions data.
- Promptly respond to urgent technical issues regarding system failures and escalate as necessary.
- Create, maintain and/or obtain necessary training guides, documents and user manuals for reference and use of CDMA/Clinical Operations employees.
- Train and support CDMA/Clinical Operations employees in technical use and troubleshooting of the e-Solution, reports and monitoring activities.
- Work towards maintaining the quality of data stored in the assigned e-Solution(s).
Experience:
- 3-5 years of business/ system analysis/ analytical experience
- 2 years or more experience in the following technology stack:Web technologies such as HTTP, REST, AJAX, JSONJavaScript / jQueryCSS / SCSSFrontend frameworks like React,
- AngularGit
- Comprehensive experience analyzing and solving business situations
- Experience presenting information to diverse audiences including senior leadership
- Experience with Diagnostics and/or Pharmaceutical Information Systems is a plus
- Relevant IT experience, preferably as an IT, Business or System Analyst or equivalent is a plus
- Experience supporting Clinical Trial related applications is preferred
- Project Management
- Excellent organizational, communication, and demonstrated expert data management skills including working knowledge of cross-functional areas
- Comprehensive understanding of clinical development process is a plus
- Must be detail oriented
Knowledge, Skills, and Abilities:
- Project Management
- Excellent organizational, communication, and demonstrated expert data management skills including working knowledge of cross-functional areas
- Comprehensive understanding of clinical development process is a plus
- Must be detail oriented
Education
Bachelor's degree in Computer Science, IT or related field
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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