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Client Engagement Associate

South San Francisco, CA 94080

Posted: 09/15/2023 Employment Type: Contract Job Category: Scientific Job Number: 585434 Is job remote?: No Country: United States

Job Description

Client is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, Our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.

Overall Responsibilities:

This role will support our Client Engagement Managers (CEM) in onboarding a defined set of clients, currently engaged in Clinical Trials Management System (CTMS) implementation  to ensure client expectations and deep client relationships are achieved. This role will provide project-based and administrative  support for the implementation project team to successfully orient customers to the CTMS.

Top 3 Daily Responsibilities:
  • Partnering with CEMs in administrative tasks to ensure client project plans and administrative support documentation are updated as appropriate,  managing invitations, informing CEM of client calls, owning documentation of action items and follow up actions
  • Learning administrative tasks within the Site Solutions CTMS technology and support technology to assist in site configuration and readiness in preparation for major milestones within the CTMS system
  • Preparing for upcoming client calls to include creating meeting agendas, presentations and managing meeting recordings and post meeting sharing
  • Assist in the data entry process required for  Tailored Migration Assistance project.

Mandatory Skills/Qualifications:
  • 1 or more years of experience in a healthcare setting, sciences or research 
  • 1 or more years of experience in project management
  • 1 or more years of experience working with healthcare technology 
  • Technical skills in product management software and microsoft suite
  • Strong written and verbal communication skills

Non-Essential Skills/Qualifications:
  • Clinical research skills
  • Previous CTMS experience

Skill/Experience/Education
Mandatory
  • 1 or more years of experience in a healthcare setting, sciences or research 
  • 1 or more years of experience in project management
  • 1 or more years of experience working with healthcare technology 
  • Technical skills in product management software and microsoft suite
  • Strong written and verbal communication skills

Desired
  • Clinical research skills
  • Previous CTMS experience
30-36 pay rate range
**salary will be commensurate with experience**
CO, NY candidates may not be considered.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.

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