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Clinical Medical Services Specialist II
Job Description
*Depending on experience
Job Title: Clinical Medical Services Specialist II
This role will be 100% remote
8-5:30 pm CST
Description:
This position supports Patient Data Intake (PDI) organization to achieve its mission of improving patient
lives through consistent and accurate delivery of high quality, relevant, and timely adverse event and product quality complaint management by providing effective oversight of external providers of Pharmacovigilance services.
Major Responsibilities:
Core job requirements include:
• Conducting oversight of vendors who identify and collect adverse event information and complete
intake of Pharmacovigilance safety reports in Safety System.
• Conducting oversight of vendors to ensure collection, assessment, and processing of adverse event
information is performed in a compliant and timely manner to comply with global regulations.
• Supporting the business strategy of assisting internal and external customers in collecting
information for product safety reports and products complaints related to products.
• Conducting oversight of vendors to ensure company standards for quality, compliance and
productivity are met. Remaining current on knowledge and skills required for supporting customers.
• Supporting vendor case quality and productivity metrics by exhibiting the core leadership
attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One; Decide Smart and Sure.
• Supporting and participating in audits and inspections as needed.
• Supporting development of materials and delivering training in conjunction with the vendor,
including train-the-trainer, special-topics, refresher, and internal trainings as needed.
• Conducting oversight to ensure the vendor is effectively communicating using various mediums and
establishing rapport with customers, colleagues, and interdepartmental groups.
• Conducting oversight in the vendors’ use of multiple databases to document adverse event and product complaint information.
• Supporting implementation of strategies to enhance PDIs excellence in providing the highest level of
customer experience.
• Acting as an Adverse Event and Product Complaint intake subject matter expert.
• Gaining knowledge and expertise to initiate mentoring opportunities of other specialists in PDI.
• Participating in projects/assignments in coordination with management.
• Other duties may be assigned based on the need or work requirements of the organization
• Bachelor’s degree with related health sciences background. RN, BSN, or PharmD preferred.
Candidates lacking the appropriate degree but with previous pharmaceutical experience may be considered.
• 3-6 years clinical healthcare and previous pharmaceutical industry experience. Pharmaceutical industry contact center experience preferred.
*CO/NYC candidates might not be considered
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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