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Complaint Investigations Tech

Alameda, CA 94502

Posted: 04/19/2024 Employment Type: Contract Job Category: Scientific Job Number: 603647 Is job remote?: No Country: United States

Job Description

Pay is commiserate with experience and ranges between $25-28/hr
Entry Level Lab Technician in the Complaint Investigations Lab. The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
  • Experience in Medical Device / Biotech Industry is preferred.
  • Knowledge of Electronic Troubleshooting is preferred.
  • Ability to work in a team setting is a plus.
  • Fast learner and ability to follow written work instructions of SOP’s is preferred.
  • Good documentation skills are a must.
  • Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
  • Ability to focus while performing repetitive and routine investigations is a must.
  • Great fit for workers with Manufacturing, Inspection, and Assembly experience.
  • Minimum education required is H.S. Diploma or equivalent (such as GED).
  • An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
  • Recent college graduates with a Bachelor’s degree in Engineering or other subject may be considered; but please note that candidates with a Bachelor’s degree are not an ideal fit for this entry level position.
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