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Complaint Investigations Tech
1360-1380 South Loop Road Alameda, CA 94502 US
Job Description
The Technician will be responsible for:
- Unpacking boxes safely and sorting the returned products accordingly by product lines.
- Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors.
- The Technician will document complaint investigations in the Complaint Handling System.
- The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
Must Have:
- basic computer skills to navigate Internet programs used, basic Excel skills and be able to read, write and comprehend English. Experience in Medical Device / Biotech Industry is preferred.
- Knowledge of Electronic Troubleshooting is preferred.
- Ability to work in a team setting is a plus.
- Fast learner and ability to follow written work instructions of SOP’s is preferred.
- Good documentation skills are a must.
- Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
- Ability to focus while performing repetitive and routine investigations is a must.
- Great fit for workers with Manufacturing, Inspection, and Assembly experience.
- Minimum education required is H.S. Diploma or equivalent (such as GED).
- An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
- Recent college graduates with a Bachelor’s degree in Engineering or other subject will be considered. Manager has requested ~ candidates that are freshly college graduates or they have the applicable experience our lab needs
Responsibilities:
- Responsible for implementing and maintaining the effectiveness of the quality system.
- Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
- Summarize and record all test data and maintain proper documentation of all lab work.
- Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
- Support company goal for timeliness of complaint investigations and closures.
- Knowledge of regulations and standards affecting IVDs and Biologics.
- Must have good written and oral communications skills.
- Must possess good laboratory practices, including handling of chemicals and biohazardous material.
Target Pay Rate Range: $20-27/hr. Salary will be commensurate with experience
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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