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Complaint Investigations Tech

Alameda, CA 94502

Posted: 05/28/2024 Employment Type: Contract Job Category: Quality and Compliance Job Number: 607370 Is job remote?: No Country: United States

Job Description


Entry Level Lab Technician in the Complaint Investigations Lab.
The Technician will be responsible for:
  • Implementing and maintaining the effectiveness of the quality system.
  • Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
  • Summarize and record all test data and maintain proper documentation of all lab work.
  • Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
  • Support company goal for timeliness of complaint investigations and closures.
  • Knowledge of regulations and standards affecting IVD?s and Biologics.
  • Must have good written and oral communications skills.
  • Must possess good laboratory practices, including handling of chemicals and biohazardous material.
  • Unpacking boxes safely and sorting the returned products accordingly by product lines.
  • Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors.
  • The Technician will document complaint investigations in the Complaint Handling System.
  • The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.


Must Have Qualifications:
  • basic computer skills to navigate Internet programs used, basic Excel skills and be able to read, write and comprehend English.
  • Experience in Medical Device / Biotech Industry is preferred.
  • Knowledge of Electronic Troubleshooting is preferred.
  • Ability to work in a team setting is a plus.
  •  Fast learner and ability to follow written work instructions of SOP’s is preferred.
  • Good documentation skills are a must.
  • Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
  • Ability to focus while performing repetitive and routine investigations is a must.
  • Great fit for workers with Manufacturing, Inspection, and Assembly experience.
  • Minimum education required is H.S. Diploma or equivalent (such as GED).
  • An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
  • Recent college graduates with a Bachelor’s degree in Engineering or other subject may be considered; but please note that candidates with a Bachelor’s degree are not an ideal fit for this entry level position.




Target Pay Rate Range: $20-28/hr. Salary will be commensurate with experience. 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Alameda, CA

Ready to kickstart your career in the vibrant and thriving area around Alameda, California? This picturesque region, nestled in the San Francisco Bay Area, offers an abundance of job opportunities with a backdrop of stunning views and a rich cultural scene. Discover the charm of Alameda with its historic landmarks like the USS Hornet Museum, unique cuisine at Alameda's vibrant restaurants, and diverse entertainment options at venues like the Alameda Theatre & Cineplex. With easy access to outdoor activities at Crown Memorial State Beach and the Alameda Marina, this area provides the perfect blend of work and play. Explore our job listings today and make your mark in this enchanting location!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.