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Complaint Specialist

Minnetonka, MN 55343

Posted: 03/18/2024 Employment Type: Contract Job Category: Quality and Compliance Job Number: 602250 Is job remote?: No Country: United States

Job Description

Target PR Range: 35-45/hr
*Depending on exp
Job Description:
  • Conducting complaint investigations and associated tasks to ensure complaint investigations are thorough, investigation conclusions are appropriate, appropriate procedures are followed, and complaint investigations are conducted and closed in a timely manner.
  • Reviewing & identifying the root causes of complaints and works with the applicable operational departments such as: Product Development, Manufacturing Engineering, and Quality Engineering to ensure an appropriate resolution.
  • Responding directly to customers to investigate and resolve complaints, when necessary.
  • Assisting in the development of training materials and process enhancements related to complaints management.
  • Facilitating complaint sample returns (from consumer, pharmacy, healthcare provider or distributor) for inspection/investigation, as needed.
  • Participate in quality management system meetings regarding complaints and complaint handling.
  • Performing duties in accordance with the Company’s Quality Systems and with standard operating procedures (SOPs) that are consistent with regulatory requirements and industry standards.
  • Providing input to support the continual improvement of complaint handling processes.
  • Performing other related duties as assigned.

 

EDUCATIONAL REQUIREMENTS (degree, license, certification):

 
  • Bachelor’s Degree in the Sciences or related field is required or equivalent work experience

 

YEARS OF EXPERIENCE:

 
  • 1 or more years in product complaint investigation experience.

 

OTHER SKILLS AND ABILITIES:

 
  • Strong computer skills.  Proficiency with Microsoft Office business software and use of information databases
  • Knowledge of GMP, ISO, QSR and other applicable international regulations, standards, Directives and Guidance
  • Proven ability to communicate effectively; orally and written
  • Ability to manage multiple tasks and projects
  • Able to work independently, as well as in a cross-functional team environment
  • Customer service oriented attitude and ability to exercise sound business judgment
  • Ability to maintain confidentiality and discretion in business relationships
  • Able to define problems, organize and collect data, establish facts, and draw valid conclusions
  • Background in manufacturing processes for sterile pharmaceutical products and drug-device combination products related to development and commercial programs a plus
  • Travel between sites as needed


 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Minnetonka, MN

Discover exciting job opportunities in the enchanting Minnetonka, Minnesota area! Embrace a thriving professional scene amidst the picturesque landscapes and vibrant culture this region has to offer. From the iconic Minnehaha Falls to the renowned Guthrie Theater, there's no shortage of attractions to explore during your off hours. Indulge in the local delicacies like Juicy Lucy burgers and explore the numerous art galleries and parks that make this area truly unique. Whether you're a sports enthusiast cheering for the Vikings at U.S. Bank Stadium or seeking tranquility in the stunning Lake Minnetonka, this region promises growth opportunities and a fulfilling career path. Start your journey today by exploring our latest job listings in Minnetonka, MN!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.