Search Jobs
Customer Experience Coordinator
101 2725 Scherer Drive North 13-4268760 St. Petersburg, FL 33716 US
Job Description
II. Basic Function:
The Customer Experience Coordinator will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. This position is responsible for a variety of assignments that include: managing the reception area, assisting with administrative tasks, supporting the EHS&S team in maintaining a safe working environment and supporting the site as needed.
III. Specific Activities, and Responsibilities:
Reception: • Greets and directs visitors efficiently and address all inquiries in a courteous manner. Keeps track of meeting locations in the various conference rooms via Outlook to be able to contact the appropriate point of contact and/or escort visitors to appropriate meeting rooms.
• Answers phones and transfers calls to the appropriate team or team member.
• Retrieves and responds to messages left in company voicemail box daily.
• Serve as a main contact for all arriving vendors, customers, auditors, regulatory agency representative(s), and deliveries in the reception area and alert appropriate employees.
• Adhere to company security protocols and ensure that a site representative always escorts their visitors.
• Create and print visitor badges using our internal cloud gate system and escort them to an office or meeting room as appropriate.
General: • Sorts and distributes daily mail and package deliveries to appropriate recipients. Prepare shipments (FedEx packages) and correspondence as directed.
• Orders refreshments/lunches for customer meetings, audits and business reviews as needed.
• Use computer (Microsoft Word, Excel, Outlook, Access, etc.) to compose & edit written documents and correspondence.
• Maintain coffee station supplies: cups, lids, tea, sugar, etc
• Maintain site printers by ensuring they are appropriately stocked with paper, toner etc. Alerts printer technician if any error or issue occurs.
• Ensure customers have active CDAs prior to arrival. Create CDAs for new customers and submit to Legal.
Security: • Entering safety concerns using the Intelex system
• Scanning security files into internal drives
• Assist during site emergency testing and drills.
• Monitor people coming and going through reception doors.
• Be aware of and report suspicious activity in the lobby or in front of the building.
• Ensures the St. Petersburg visitor brochures are available for distribution and reproduced as needed for the front gate for distribution.
• Assist the Site Security Leader with the administration of the badge access system and related requests.
• Performs other duties as assigned.
IV. Knowledge Requirements:
Education or Equivalent: (Minimum required to perform job.) • High school diploma or equivalent required Bachelor’s preferred
• 1-2 years customer service experience required
• 3-5 years security experience preferred
• Intermediate to Advance Computer Skills
• Excellent communication skills (Verbal and Written)
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
• Strong organizational skills, time management and ability to prioritize.
• Motivated, self-started, team player
Pay Rate Range: $20-24/hr depending on experience
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
Share This Job:
Related Jobs:
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.