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Customer Service Rep I

Greenville, SC 29607

Posted: 08/30/2023 Employment Type: Contract Job Category: Customer Service Job Number: 584202 Is job remote?: No Country: United States

Job Description

Target PR Range: 18-20
*Depending on experience

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about stat testing and to log, dispatch, and monitor stat specimens to ensure turnaround times are met. A typical customer service specialist is responsible for logging stat calls, dispatching courier, and contacting customer with stat results. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:
• Receive and log stat calls from clients
• Dispatch courier to pick up stat specimens
• Follow-up on stat testing to ensure results received within established timeframes
• Contact client (phone and/or fax) with stat results.
• Answer client questions about stat specimens
• Investigate issues with stat testing
• Invoice stat requisitions

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.

High school diploma or GED preferred. 0-2 years customer service-related experience required.
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Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.

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