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Customer Service Specialist

Riverwoods, IL 60015

Posted: 12/27/2023 Employment Type: Contract Job Category: Customer Service Job Number: 592323 Is job remote?: No Country: United States

Job Description


Customer Service Specialist
  • Essential Duties and Responsibilities:
  • This position is responsible for managing all aspects of order fulfillment processes for multiple divisions including Medical Products, Renal and Advanced Surgical business through answering calls from a toll-free number and other non-phone related activities (fax, email, etc).
  • The Customer Specialist role is accountable for providing superior service to all external customers, patients, and Baxter team members.
  • The position will handle exceptions as required along with general inquiries and correspondence for customers.
  • This role will be responsible for providing accurate, responsive, and efficient placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer requests.
  • This position will need to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
  • The customer service role is responsible for documenting service failures that impact the customer and the organization.
  • In this role, the specialist will need to work collaboratively with the following departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, and other departments as needed.
  • This position may need to assist customers with inquiries on how to set-up new accounts, documents service requirements, maintains other records, and prepares customer required reports.
  • Other duties as assigned.

Qualifications:
  • Effectively prioritize multiple tasks.
  • Strong verbal and written communication skills are required.
  • Expertise in working in the Microsoft applications and must have an aptitude for working in web based applications. Ability to work remotely using a high speed wired internet connection
  • Demonstrate an ability to provide customers with superior service and a high level of satisfaction.
  • Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills.
  • JD Edwards system knowledge, a plus. Must be flexible to cover a shift during the customer service hours of operation which are 7:00 to 6:00 pm CT
Education and/or Experience:
  • Bachelors degree is preferred.
  • Ability to speak Spanish is an asset.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Riverwoods, IL

Ready to find your dream job in the vibrant community of Riverwoods, Illinois? Nestled in the beautiful Lake County, Riverwoods offers a unique blend of city amenities and small-town charm, making it an ideal location for career growth and personal fulfillment. From the stunning landscapes of the Ryerson Woods Forest Preserve to the thriving arts scene at the Deer Path Art League Gallery, this area has something for everyone. Explore job opportunities near iconic landmarks like the Ravinia Festival, indulge in the local cuisine, and catch a show at the Marriott Theatre. Join us in Riverwoods and discover the perfect balance between work and play as you embark on a fulfilling career journey. Start your job search today and unlock endless possibilities in this enchanting region!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.