Electrical / Electronic Engineer II
1360-1380 South Loop Road Alameda, CA 94502 US
- Develop troubleshooting methodologies for complex failure modes on an engineering investigation basis
- Demonstrate linkage or root cause to symptoms observed by customers.
- Document symptoms and linkage to root cause of problems.
- Provide documentation of engineering activities as required to support timely completion of complaint investigation reporting documentation as required by quality system regulations.
- Translate engineering investigation methodologies into procedures which can be executed by CIG technicians.
- Qualify new procedures and equipment as necessary.
- May be asked to Develop metrics which demonstrate the effectiveness of the complaints investigation process.
- Communicate root cause information to operations production support engineers, and recommend changes to eliminate root causes.
- Responsible for determining the root cause of field failure modes for specific products.
- Accountable for the proper performance of test equipment in the complaints investigation lab, and the adequacy of procedures used to perform primary and secondary troubleshooting of returned field failure units.
- Directly responsible for feeding back failure mode information to the cognizant forward production engineer or manager.
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