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Experience Design Project Manager

S San Francisco, CA 94080

Posted: 03/21/2025 Employment Type: Contract Job Category: Project Management Job Number: 618123 Is job remote?: Hybrid Country: United States

Job Description


I. Job Summary

We are seeking a project manager within the Experience Design Team under Experience Operations. The Experience Design team represents the formal emergence of a human-centered design practice within the brand. As a new team, we will pursue the integration of Design Thinking and other human-centered design methodologies in support of our evolving products, services, and employee offerings. The Experience Design Project Manager role is an integral part of how we successfully deliver the Experience Design roadmap throughout the fiscal year. This individual will be responsible for the project initiation, planning, executing, monitoring, controlling, and closing across the Experience Design roadmap and associated projects. In line with PMI project management standards, the Project Manager will support end-to-end project delivery on time, and within budget at a high level of quality. Working as a unifier and bridge-builder across cross-functional teams and the Project Manager will also be responsible for capturing and reporting success metrics and project earned value.

The Project Manager is an individual contributor role reporting directly to the Experience Design Director while working across a matrixed organization. This is a continuously evolving environment, a high-growth opportunity where you can have an immediate impact within a growing team. The ideal candidate will need strong project management skills, solid communication capabilities, and prides himself/herself on being innovative and driving new ways of working.

Key Accountabilities
  • Responsible for the project initiation, planning, executing, monitoring, controlling, and closing across the Experience Design roadmap and associated projects
  • Creates, executes, and maintains project plans for the Experience Design/CX design team(s)
  • Administers and negotiates project deliverables, costs, scope, timelines, and resource requirements throughout the project
  • Develops roles and responsibilities matrix, resources plans, and ad capacity plans in collaboration with cross-functional teams in support of the overarching project roadmap.
  • Create or implement a repeatable and scalable process, templates, and vendor guidelines to ensure project delivery consistency
  • Establishes the critical path with project plans to align timelines and deliverables.
  • Supports intake and project requests
  • Supports the determination of success/failure metrics and key performance indicators to delineate project impact to the patient, provider, caregiver, employees/brand.
  • Ensures projects meet compliance standards, policies, and validations as required.
  • Monitors and reports on project status/schedule, decisions/approvals, issues, risks, scope changes, and change management efforts.
  • Identifies and ensures risk planning/reporting is coupled with effective risk mitigation strategies.
  • Ensures communications plans are created and adhered to by employees and vendors at each project level
  • Manages to pull through participant contracts for individual projects
  • Ensures project documents are complete, current, and stored appropriately
  • Effectively facilitates and leads project team meetings
  • Resolves and/or escalates issues in a timely fashion to project stakeholders
  • Conduct project retrospective and inspire an environment of learning and continuous improvement.

III. PRIMARY DUTIES AND RESPONSIBILITIES
  • Project Initiation 20%
  • Project Planning/Resource Mgt 20%
  • Project Execution 20%
  • Project Monitoring/Controlling 20%
  • Project Closing/Measurement/Retrospective 10%
  • Project Communications 10% 

This role will be responsible for supporting the development of the Human Centered Design practice and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities: 1. Patients 2. Advocates 3. Caregivers 4. Customers 5. Employees 6. Third-Party Partners (to include vendors, sub-contractors, industry research partners and Think Tanks)

Qualifications
  • Bachelors Degree required; Graduate level or higher degree is a plus
  • Project Management Professional (PMP) Certification
  • 5+ years work experience as hands-on project management or program management ideally within Healthcare, BioTech, or Technology working with internal employees and consulting teams.
  • Strong expertise using project management methodologies (Agile, Scrum, Waterfall, Software Development Lifecycle (such as SDLC, JAD) as well as online collaboration tools (such as JIRA, Confluence, Monday, Lucidchart, Adobe Creative Cloud)
  • Ability to successfully manage multiple projects to completion
  • Ability to communicate complex concepts simply, verbally, and in writing
  • Ability to create high-quality project reports and simple, succinct, visually compelling presentations
  • Strong interpersonal skills to collaborate with a diverse set of team members and stakeholders across different levels of the organization
  • Proven ability to obtain, analyze and use the information for effective decision-making
  • Proven ability to establish effective customer and stakeholder relationships with others internal and external to the organization

Competencies
  • Leading with Urgency
  • Teamwork and Collaboration
  • Consistent, clear, transparent Communication
  • Delivering with Measurable Impact
  • Technical and Business Expertise
  • Hybrid work environment - both onsite work in South San Francisco Campus and Remote work expected
  • Working Conditions: Studio environment in a patient, provider, employee, and customer-facing capacity
  • Travel 25%








Pay Rate Range: $60-85/hr depending on experience 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About S San Francisco, CA

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Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.