Facilities Coordinator 2
5200 Illumina Way San Diego, CA 92122 US
Job Description
Basic Function and Scope of the Position
The purpose of this position is to support the San Diego Facilities Site Services amp Events function. You will be partnering and interacting with other internal functional teams to provide a best-in-class customer experience. This position provides customer service logistical and administrative support for the Facilities Site Services amp Events team. This position's primary function will be part of the Facilities Help Desk team. You will be a liaison between internal customers vendors and team members in support of the Facilities management of our San Diego campus buildings onsite events meetings and conference rooms. We are looking for someone that detail oriented motivated and passionate about providing the best customer experience.
Tasks and Responsibilities
Customer Service / Facilities Help Desk:
- Answering and routing incoming phone calls appropriately
- Submit work requests for customers as necessary
- Submit and track status for Facilities related safety tickets
- Checking and responding to customer emails promptly
- Interact and collaborate effectively with other functions to drive solutions for customers
- Follow up with customers on satisfaction of services repairs etc. as necessary.
- Review and assign Facilities work order requests as necessary.
- Create and run weekly / monthly / quarterly work order metrics/reports for all associated departments
- Track and update status of work requests/work orders as needed
- Manage offsite document storage requests
Other:
- Conduct building audits
- Install temporary site signage as needed
- Provide support to remote sites and other functional teams as needed
- Complete miscellaneous projects and other duties as assigned
Preferred Educational and Experience Background
- Requires High School Diploma or equivalent
- Minimum 2 years of work experience in facilities/property management/customer support/administrative support preferred.
- Intermediate experience with Microsoft Office programs.
- Experience with running metrics and reports.
- Experience with Service Now or CMMS preferred.
- Experience using software based phone system is preferred.
- Ability to communicate clearly and professionally both in writing and verbally.
- Maintains a positive empathetic and professional attitude toward team members and customers at all times.
- Willingness to complete a broad range of administrative responsibilities ranging from entry to senior-level.
- Ability to multi-task in a fast-paced environment
- Confidence to take delegated tasks and ask questions for clarification
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