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Field Service Technician - Los Angeles, CA Market
800 Dwight Way Berkeley California USA 94710 Berkeley, CA 94710 US
Job Description
POSITION SUMMARY:
To provide customers with on-site equipment service for the portfolio of Radiology equipment including: preventive maintenance, emergency service and installation support service.
The position is also responsible for ensuring the highest levels of customer satisfaction while achieving Radiology business objectives. Willingness to acquire and use sales skills.
Key Tasks:
1. Perform preventive maintenance, repairs, and installations at end user customer sites using approved procedures and documentation.
2. Utilize resources and self-knowledge to effectively troubleshoot and repair technically complex equipment.
3. Responsible for organizing daily work schedule and coordinating with territory teammates to ensure efficient operations
4. Maintain mobile inventory. Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for refurbishment/replenishment.
5. Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end-user customers, purchasing agents and asset managers to help finalize sales.
6. Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities.
7. Complete work orders accurately to ensure customer billing aligns with company policies.
8. Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory.
9. Ensure all proprietary information is safe guarded from non-client personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.
Key Working Relationships:
• End User customers
• HealthCare facility and support personnel to include doctors, administrators, purchasing agents, dealers, etc.
• Sales, Clinical Support, Service Marketing and Customer Service
• U.S. Service Operations team including: Technical Assistance Center, Service Support, Technical and Field operations, Service Specialists, and Engagement Management
• Service Repair Center
Qualification & Competencies:
• Associates degree is preferred in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline. Also qualified are candidates with equivalent military training in areas such as electronics, aviation, IT, computer science with 2 years of applicable experience or high school diploma/GED with training (including certifications) in areas listed with 3 years of applicable experience.
• Prior work experience in hospital setting or with customer service is preferred
• Required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment
• Demonstrated ability to work in a fast-paced self-directed environment with proven ability to prioritize, schedule, and organize own work activities.
• Strong verbal and written competencies
• Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software
• Ability to travel within assigned territory (up to 70%) locally and regionally (including some overnight and extended time periods depending on territory assignment and training requirements)
• Willing to work flexible hours, which may include evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Physical requirements: able to lift and/or push over 50 pounds, able to stand and walk for extended periods of time and able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
• Must hold a current, valid, and unrestricted driver's license.
Ideal residence locations:
• Burbank to the South
• Pasadena to the West
• Torrance to the North
• West Hollywood to the East
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.
Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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