Front Office Assistant I
24411 Health Center Dr Laguna Hills, CA 92653 US
**salary will be commensurate with experience**
The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay.
The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.
Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
Clerical experience to include filing, calculator, and telephone skills required
Typing skills of minimum 35 WPM required
Minimum one (1) years’ medical front office or equivalent administrative experience required
Working knowledge of medical terminology, anatomy required
Two years' (2) medical front office experience preferred
Experience within an acute healthcare system environment preferred
Knowledge of healthcare database systems preferred
Understanding of insurance procedures preferred
High School Graduate or equivalent education and experience required. Bachelor’s degree in healthcare-related field preferred
Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.