Search Jobs
HR Analyst II
8830 Biggs Ford Road Walkersville, MD 21793 US
Job Description
Key Responsibilities:
- Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members. Ensure the complete resolution of HR requests, including tracking and tracing.
- Offer outstanding customer service by promptly resolving queries and issues, really committing to provide a high-end user experience.
- Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events.
- Monitor the quality of transactional work produced by the Hubs and key HR service metrics.
- Offer proactive advisory services on HR processes for HR Business Partners and line managers.
- Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges.
- Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures.
- Bachelors Degree or equivalent experience required, preferably in Human Resources or a related field.
- HR Certification is a plus.
- Proficiency in Microsoft Office products; HRIS experience (Workday) preferred.
- Previous experience in a human resources role, with ticket management and employee relations experience preferred.
- Outstanding customer service orientation with strong follow-up skills and attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated approach to improving processes with flexibility and a willingness to learn.
This role is crafted for individuals who are ambitious and determined to successfully implement HR services that make a genuine difference. The position follows a hybrid schedule of three days on-site and two remote days after full training, aligning with a Monday to Friday business hours framework.
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
Share This Job:
Related Jobs:
About Walkersville, MD
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.