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HR Operations / Workplace Solutions Specialist, Shared Services

Basking Ridge, NJ 07920

Posted: 03/20/2023 Employment Type: Contract Job Category: Human Resources Job Number: 546627 Is job remote?: Yes Country: United States

Job Description

Target Pay Rate: 25-40/hr **salary will be commensurate with experience 

Job Summary:

Workday & Employee Data Administration Support
  • Support the Workday related employee/manager/HR requests
  • Quality checks data entered into the HCM system
  • Assist with Year-End compensation process (support with data audits)
  • Learn all HCM processes and approval flows as it relates to the business

Contact Center Support
  • Provides first point-of-contact support to incoming calls/emails/requests/walk-ins/chat requests with the goal of resolving at first contact
  • Responsible for providing Tier 1 support, focused on resolving escalated or more complex inquiries received from managers and employees based upon knowledge of programs and policies
  • Works within HR Case Management system (ServiceNow) to address HR cases submitted to Workplace Solutions Team
  • Maintains customer contact until request is resolved, including informing customer of status and resolution
  • Responsible for escalating complex cases requiring interpretation according to escalation governance guidelines and ensuring timely resolution
  • Identifies and executes continuous improvement opportunities across HR by recommending process and infrastructure improvements.
  • Serve as Case Gate Keeper and assign cases to various Tier 1 / Tier 2 individuals  
  • 3 years in HR Services/Operations preferred
  • Ability to use technology to provide direct access solutions for employees
  • Broad base of knowledge and experience with respect to HR administrative processes and protocols. Track record of learning agility demonstrated in learning HR approaches and policies
  • Exceptional customer service skills
  • Proficiency in HR systems and technology
  • Excellent communication & problem-solving skills
  • Attentive listening skills in order to ask questions to aid in problem solving and issue escalation
  • Must be proactive and service minded oriented with keen attention to details
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

  • Bachelor's degree required, preferably in Human Resources; Master's degree preferred

**CO/NY candidates may not be considered 
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Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.

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