HR Operations Advisor - Interview Scheduler
900 Broken Sound Pkwy #400 Boca Raton, FL 33487 US
Job Description
*Depending on experience
Our organization needs a reliable Interview scheduler to be responsible for our company’s coordination of internal and external candidate interviews. We are looking for an experienced professional who understands our business scheduling needs.  The individual will partner with recruiters and managers to ensure requests are processed timely.  Schedules can be process for multiple locations and time zones within the U.S. We are seeking an individual who can work in a fast-paced, multitasking environment. Effective communication and computer literacy are key skills.
RESPONSIBILITIES AND ACCOUNTABILITIESÂ
1 Â Â Â Deliver exceptional customer service to candidates, employees, managers, and recruiters with coordination and interview scheduling requests
2 Â Â Â Responsible for adhering to appropriate HR Operations Service Level Agreements and Key Performance Indicators
3 Â Â Â Manage complex interview arrangements (e.g. time zones, multiple panel interviewers, process documentation, etc.)
4 Â Â Â Schedules and confirms appointments for internal and external candidates
5Â Â Â Ability to work efficiently with minimal supervision
6Â Â Â Support HRSC with service calls inquiries or tickets as needed during peak periods
7Â Â Â Sending out reminders of scheduled meetings, partner with recruiters and managers to address schedule changes or modifications to structure of interviews
8Â Â Â Provide guidance to candidates for example facility, and travelÂ
9Â Â Â Maintains detailed and current knowledge of the company's Interview Scheduling procedures, and documentation
10 Â Â Â Manage large volumes of interview scheduling requestsÂ
11Â Â Â Provide our candidates, recruiters and interviewers with solutions and answers that are clear, sustainable and trend-setting
12 Â Â Â Proactively identify areas of improvement that can positively impact the candidate, recruiter, and hiring manager experience
13Â Â Â Manager all resolutions and actions in line with policies and agreed processes.
EducationÂ
(Minimum education required for the role. This includes degrees, licenses, and certifications that are required to perform the job.) Â Â Â High School Diploma or equivalent within in Business or related field required.
ExperienceÂ
(Minimum years of experience and knowledge required to perform the job.)    •   1-2 years’ experience in administration
•   Experience in HR or Shared Services operations; experience spanning multiple HR areas desirable
•   Knowledge of case management systems and HR Portal technology is helpful
•   Knowledge of Workday is a plus
CompetenciesÂ
(Measurable or observable skills, abilities, and behaviors critical to successful job performance.)    •   Strong organizational skills and time management
•   Ability to work in independent or team environment
•   Communicate effectively with all parties as required
•   Strong customer service focus
•   Process improvement, and comprehensive understanding of the cross functional processesÂ
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