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HR Services Advisor
8830 Biggs Ford Road Walkersville MD USA 21793 Walkersville, MD 21793 US
Job Description
Key Responsibilities:
- Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members. Ensure the complete resolution of HR requests, including tracking and tracing.
- Offer outstanding customer service by promptly resolving queries and issues, really committing to provide a high-end user experience.
- Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events.
- Monitor the quality of transactional work produced by the Hubs and key HR service metrics.
- Offer proactive advisory services on HR processes for HR Business Partners and line managers.
- Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges.
- Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures.
Key Requirements:
- Bachelors Degree or equivalent experience required, preferably in Human Resources or a related field.
- HR Certification is a plus.
- Proficiency in Microsoft Office products; HRIS experience (Workday) preferred.
- Previous experience in a human resources role, with ticket management and employee relations experience preferred.
- Outstanding customer service orientation with strong follow-up skills and attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated approach to improving processes with flexibility and a willingness to learn.
This role is crafted for individuals who are ambitious and determined to successfully implement HR services that make a genuine difference. The position follows a hybrid schedule of three days on-site and two remote days after full training, aligning with a Monday to Friday business hours framework.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.
Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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