IT Analyst III
12830 El Camino Real, Suite 400 San Diego, CA 92130 US
Job Description
*Depending on experience
Duties: Position Summary: The IT Analyst works closely with IT Business Partners to define and document key processes, requirements, knowledge articles, and user documentation. The IT Analyst will work both on projects and with operational teams to identify communication and training to help ease the introduction of new technologies, and to further improve operational processes. Primary Duties & Responsibilities: • Work with Business and IT Business Partners to help define and document business processes and requirements including, but not limited to, data flow, data storage, application usability, reporting and analytics • Support project management in the implementation of technology solutions according to software development lifecycle (SDLC) • Create training materials, “How Tos,” and knowledge items to ease user adoption of new technology • Create detailed user acceptance testing (UAT) scripts and facilitate UAT with business partners • Define, coordinate and/or execute system integration testing to ensure solutions are built to requirements and specifications • Facilitate resolution of Tier 1 and 2 application issues for business partners and escalate to vendor support as needed • Act as operational point person for existing systems including holding recurring operational meetings with business partners and vendors, tracking and evaluating change requests, initiating change controls for implementation of changes, coordinating routine system patches and escalating issues to IT Business Partners • Conduct source systems data quality analysis as needed • Define standard operating procedures and perform periodic review activities for systems Skills: Education/Experience/Skills: Bachelor’s degree in Information Systems with at least a couple years of applied work experience. An equivalent combination of relevant education and applicable job experience may be considered. • Ability to be highly organized, self-motivated with the capability to prioritize projects and workload • Excellent attention to detail • Excellent interpersonal and communications skills, including tact, diplomacy and flexibility • Excellent skills in defining and documenting processes, requirements, and training materials • Previous pharma experience preferred or a desire to learn in a pharma environment Scope: Uses professional concepts and company objectives to resolve issues in creative and effective ways, exercising judgment in selecting methods, techniques and evaluation criteria for obtaining results. Works on issues where analysis of situations or data requires an evaluation of variable factors. Determines methods and procedures on new assignments. Physical Requirements: While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment. Employee must occasionally lift and/or move up to 15 pounds. Education: Bachelor’s degree in Information Systems with at least a couple years of applied work experience. An equivalent combination of relevant education and applicable job experience may be considered.
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