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IT Support

Memphis, TN 38116

Posted: 09/13/2023 Employment Type: Contract Job Category: Technology Job Number: 582642 Is job remote?: No Country: United States

Job Description

Role Overview:

Windows upgrade: (40%)
Configuration, imaging, testing, diagnosis and troubleshooting of hardware and software equipment for client. Follow specific configuration checklists and process for the configuration of assets for client. Ensure assets are tested, the image is applied properly, and any special configuration needs are addressed. This may include but is not limited to the operating system, hardware specifications or any software applications. Hardware may include laptops, desktops, mobile phones, and external hard drives.
Document and track work in SNOW (Incident Management Ticket recording system) as appropriate, assign tickets to other support or resolver teams. Assist with maintaining asset inventory tracking and licensing information. Pay rate range: $30-36/hr

Network project support: (60%)

Provide On Site Support for the network migration project across all Memphis locations. Be the “eyes and hands” for the network teams during the network migration and testing support as needed.
Tasks could include:
• Configuring printers, scanners and TVs after re-IP
• Tracing network cables
• Identifying and labelling equipment
• Verifying MAC addresses
• Racking and unracking equipment
General network understanding in real corporate environments is a plus.

Education: Bachelor’s degree in a Computer Science or Business discipline or equivalent work experience in a relevant technical area

Licenses/ Certifications: Microsoft Certified preferred, Apple Certified or equivalent Apple/IOS experience a plus.

Experience: Experience and successful delivery of desktop support services
Strong knowledge of system integration and downstream impacts
Experience of root cause analysis and problem solving methodologies
Knowledge and understanding of the need to meet customer expectations and that all jobs must be completed to the satisfaction of the client/customer. Highly competent with desktop support for Office and Windows, experience in problem solving and troubleshooting issue.

Competences: Strong customer services skills including the ability to work continuously with operational departments to understand unstated business requirements. Ability to work as part of a team with minimal supervision. Ability to identify opportunities to improve operational and technical processes. Excellent time management and planning skills

Physical Demands:

Travel Requirements: travel between local work sites
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