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Lab IT Support Analyst

Aurora, CO 80045

Posted: 09/21/2023 Employment Type: Contract Job Category: Scientific Job Number: 586213 Is job remote?: No Country: United States

Job Description

Main Responsibilities

The Lab IT Support Analyst will be responsible to provide steady state support for existing validated and non-validated computer-controlled instruments at the Denver location.  Some remote support for computer-controlled instruments in ARC Thousand Oaks is expected.

Steady state support includes the following lifecycle management responsibilities:
  1. Weekly IT touchpoints with business system owners, facilities and IT team members
  2. ServiceNow management of SARFs (user account management), Requests & Incidents
  3. Troubleshoot user access, security, and software issues
  4. Tech support for PCs running instrument software
  5. Workstation vulnerability patching
  6. Security scans and remediations
  7. Manage storage space/Archive data
  8. Forecast & manage workstation refreshes
  9. SW/HW/FW/OS installations and upgrades
  10. Test case creation/executions
  11. Druva storage space planning
  12. Preventative Maintenance & Calibrations oversight with Facilities
  13. Lockdown USB portswith policies
  14. TeamViewer tool install
  15. Acronis Imaging
  16. Set up Druva Backups
  17. Connect to NuGenesisfor file archiving
  18. Updating the master instrument inventory matrix
  19. Periodic Reviews: User Accounts, Backups & Audit Trail
  20. Decommissioning

Preferred Knowledge Of and Experience With:
  • Valgenesis
  • Nugenesis
  • Veeva Quality Docs
  • ServiceNow
  • Druva Backup Tool
  • Acronis Imaging Tool
  • TeamViewer Installation and Use
  • Blue Mountain RAM
  • Active Directory policy assignment
  • Applying OS vulnerability patches
  • IT System Administration Knowledge for the following instrument software types:
    • Cellaca
    • Glomax
    • DDPCR
    • Nanodrop
    • NC-200
    • Microbeta
    • Cytoflex
    • Faxitron
  • Data Integrity
  • 21CFRPart 11
  • Validation of computer controlled instruments
Education and Experience •3-5 years of experience in systems security and administration for Analyst level. • 5-10 years of experience in systems security and administration for Senior Analyst level • Bachelor’s degree in business or technical discipline preferred.
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