Lab IT Support Analyst
12635 East Montview Blvd Aurora, CO 80045 US
Job Description
Main Responsibilities
The Lab IT Support Analyst will be responsible to provide steady state support for existing validated and non-validated computer-controlled instruments at the Denver location. Some remote support for computer-controlled instruments in ARC Thousand Oaks is expected.
Steady state support includes the following lifecycle management responsibilities:
- Weekly IT touchpoints with business system owners, facilities and IT team members
- ServiceNow management of SARFs (user account management), Requests & Incidents
- Troubleshoot user access, security, and software issues
- Tech support for PCs running instrument software
- Workstation vulnerability patching
- Security scans and remediations
- Manage storage space/Archive data
- Forecast & manage workstation refreshes
- SW/HW/FW/OS installations and upgrades
- Test case creation/executions
- Druva storage space planning
- Preventative Maintenance & Calibrations oversight with Facilities
- Lockdown USB portswith policies
- TeamViewer tool install
- Acronis Imaging
- Set up Druva Backups
- Connect to NuGenesisfor file archiving
- Updating the master instrument inventory matrix
- Periodic Reviews: User Accounts, Backups & Audit Trail
- Decommissioning
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Skills:
Preferred Knowledge Of and Experience With:
- Valgenesis
- Nugenesis
- Veeva Quality Docs
- ServiceNow
- Druva Backup Tool
- Acronis Imaging Tool
- TeamViewer Installation and Use
- Blue Mountain RAM
- Active Directory policy assignment
- Applying OS vulnerability patches
- IT System Administration Knowledge for the following instrument software types:
- Cellaca
- Glomax
- DDPCR
- Nanodrop
- NC-200
- Microbeta
- Cytoflex
- Faxitron
- Data Integrity
- 21CFRPart 11
- GDP, GMP, GLP, GCP
- Validation of computer controlled instruments
Education and Experience •3-5 years of experience in systems security and administration for Analyst level. • 5-10 years of experience in systems security and administration for Senior Analyst level • Bachelor’s degree in business or technical discipline preferred.
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