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Lead Cloud Infrastructure Operations Engineer

Downey, IL 60064

Posted: 09/12/2023 Employment Type: Contract Job Category: Data Sciences Job Number: 585192 Is job remote?: No Country: United States

Job Description

Drives cloud infrastructure 24/7 support operations for Enterprise cloud services. Follows a DevSecOps operating model to continuously integrate, deploy and scale our cloud infrastructure services. Accountable for delivering a comprehensive set of cloud infrastructure services including requirements definition, design, integration with infrastructure as code approach and handling operational support escalation, incident, problem, change and knowledge management and documentation. Participates in proof-of-concept analysis and vendor solution evaluations. Effectively communicates and partners with IS cross-functional teams, IT divisional customers and stakeholders in support of cloud initiatives. Maintain Cloud Infrastructure architecture best practices with robust design & automation. Technical scope covers deployment and operational support of Azure / AWS Cloud Infrastructure (IaaS/PaaS) Services including Compute/Storage/Networking, Data Protection, Operating Systems, Database, Security, Monitoring, Role based Access Management.

•    Serve as a Lead Cloud Infrastructure Operations SME for all cloud infrastructure support operations managed by BTS cloud services
•    DevSecOps, Agile Delivery and SLC methodologies adjusted for cloud infrastructure service delivery 
•    Leverage Site Reliability Engineering (SRE) principles to build highly reliable cloud infrastructure, manage and operate at scale, solve technical problems, and automate operational tasks 
•    Use Terraform modular approach to deploy all infrastructure as code (IaC) based solutions
•    Establishes build-and-destroy models for cloud infrastructure with blue/green, canary deployment patterns.
•    Implement CI/CD pipelines for the deployment of cloud infrastructure stacks for applications.
•    Drive cloud infrastructure service performance health, troubleshooting, operational metrics & capacity management
•    Manage data protection and restoration for cloud infrastructure incl. backups, Disaster recovery, Replication
•    Evolve Infrastructure as Code frameworks for infra scaling adjustments and optimizations
•    Optimize cloud infra workloads for security, cost, performance, latency, reliability, and availability aspects
•    Automate cloud infra operations tasks including provisioning, backups, patching, recovery, access mgmt.
•    Support IT audits and compliance, adhering to applicable Corporate and Divisional Policies and procedures.
•    Develop service implementation scripts, and provide top level support of IT cloud solutions aligned with
customer’s business objectives and other infrastructure technology disciplines within BTS-IS.
•    Assess the effectiveness of standards, methodologies, and processes, driving change proactively as appropriate for continuous improvement.
•    Oversee overall cloud infrastructure estate operational governance & framework for promoting operational efficiencies 

Supervisory/Management Responsibilities
•    No Direct Reports
•    This position may require driving technical tasks and execution from contract staffs

Position Accountability/Scope:
•    This position reports directly to the Sr. Manager Cloud Data Infrastructure & Operations in BTS.
•    The position is accountable for internal cost recovery mechanisms
•    This position is a technical escalation contact representing the Cloud infrastructure operations area to partner with all other IT and business organizations and key external service providers.
•    Accountable for 24x7 operational support of critical business infrastructure and maintaining availability and reliability of the infrastructure.
•    Accountable for awareness of technology trends and the determination/execution of global strategies for cloud infrastructure to host applications
•    Directly impacts the operation and profitability of every division through their reliance on the cloud
infrastructure to host Enterprise and Business critical applications globally.

Minimum Experience/Training/Skills Required:
•    Bachelor’s Degree preferred in a technology or management of information systems discipline
•    10+ years of overall IT experience 
•    3+ years Azure/AWS IaaS/PaaS Experience as a technical lead
•    Must have AWS/Azure cloud certifications 

Must have Skills:
•    Experience with Azure/AWS Compute/Storage IaaS/PaaS technology services
•    Experience with Azure VNET, AWS VPC, Network Peering, Link Setup/Configurations
•    Experience with Azure/AWS native Data Protection & Backup/Recovery, DRaaS
•    Experience with Azure/AWS based Kubernetes, Dockers, Container-as-a-Service (CaaS) solutions
•    Experience with Terraform (IaC), Ansible (Configuration management), Packer (Gold images)
•    Experience with Git (GitHub) and CI/CD Pipelines (Jenkins, CI/CD Argo or Azure DevOps)
•    Experience with Windows/Linux guest operating systems support
•    Experience with any of the Observability/Monitoring tools like Data Dog, New Relic, Dynatrace, LogicMonitor
•    Experience with ServiceNow (ITSM) Ticketing Support and Process integrations

Preferred (Nice to have) Skills:
•    Experience Jira (Scrum of Scrum - Sprint Tasks management), Confluence (Documentation) is a plus
•    Experience with SAP technical infrastructure on premise/cloud deployments/operations is a plus
•    Knowledge of Oracle/Azure SQL/AWS RDS/PostgreSQL, Azure Cosmos DB/MongoDB databases are a plus
•    Knowledge of API Management, Web Apps, App Service is a plus
•    Knowledge of AIOPS/Machine Learning relevant for Cloud Infrastructure Operations is a plus
•    Knowledge of SLA/SLO/SLI, Error Budget concepts is a plus
•    Knowledge of Project Management practices / certifications is a plus
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