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Learning Programs & Operations Manager

Cambridge, MA 02139

Posted: 01/29/2024 Employment Type: Contract Job Category: Human Resources Job Number: 598706 Is job remote?: No Country: United States

Job Description


We’re looking for a skilled and dynamic individual to help support the overall direction of the Learning & Development strategy and broader Talent strategy. This person will be an important part of the Learning & Development team and has accountability for execution of development strategies and programs. This role will partner closely with the Director of Learning & Development and key business partners to implement learning solutions and programs.

What will you do? (Duties)
  • Insights Administrator: Support Insights Discovery program by creating team wheels, running reports, and scheduling sessions with new hires and facilitators. Update employee insights colors on Blink on a bi-annual basis.
  • Own BOLD leadership program cohort scheduling & communications, including creating MS Teams group chats for each cohort and facilitating regular communication/reminders between participants and our external partner.
  • Provide general support to cohort and workshop enrollment as needed across L&D Programs including sending reminders, posting on Teams channels, contributing to Bi-monthly Learning Newsletter
  • Update L&D materials and templates as requested to include appropriate company branding
  • Provide on-site support (Cambridge, MA) to Life Labs facilitators for learning events. Facilitate room set up, attendance tracking, facilitator meet and greet, and other logistical components.
  • Support Mentor Program by updating materials and participating in the planning of program events.
  • Research information on external programs, as requested, and provide insight to support future L&D strategy.
  • Create PO#s as needed and enter data in our Budget tracking spreadsheet throughout the year
  • Own contracting process in Blue Review for vendors and external partners
  • Develop materials/processes to support projects within the L&D team that require training deliverables.
  • Ability to work independently with minimal supervision, meet deadlines on tasks, and deliver projects on time.
  • Manage appropriate external vendors/partners and drive accountability with them towards our deadlines and needs
  • Evaluate existing programs/content for impact and alignment with organizational needs
  • Use data to measure success: learn, iterate, and improve; analyze trends and develop recommendations to continuously improve learning experiences.
  • Plan, organize, and execute tasks and activities with a balance of thoughtfulness and urgency
  • Maintain and organize program and project documentation on MS Teams
  • Other duties as assigned
  • Administer the BetterUp coaching platform/dashboard: pull usage reports, send communications to Coaching cohorts, serve as liaison with BetterUp account representative when needed, display program data in PPT
  • Assist with Mentor program communication, matching process, event planning, and end of program survey
Requirements:
  • 3+ years of experience in Learning project or program management, L&D experience preferred. Preferably in a fast-paced organization with a distributed workforce
  • Experience in developing, implementing, monitoring, and improving programs/processes
  • Process owner experience
  • Demonstrated skill in implementing development programs for all audiences
  • Highly proficient in Microsoft Office Suite (i.e., multiple Outlook accounts, Word, Excel, PowerPoint, SharePoint, Teams, etc.)
  • Working knowledge of Zoom preferred
  • Experience analyzing data in Excel preferred
  • Team player- develop strong working relationships with cross-functional teams and vendors
  • Excellent communication skills (both written and verbal)
  • Flexibility and agility to be proactive in a fast paced, ever-changing environment
  • Very detail-oriented & organized; demonstrating consistent follow-through
  • Demonstrated effectiveness at task and program management
  • Self-starter with proven ability to anticipate problems and proactively resolves issues that enables one to excel in a fast-paced environment

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Cambridge, MA

Calling all job seekers! Discover exciting job opportunities in and around Cambridge, Massachusetts, a vibrant city known for its rich history, world-renowned universities like Harvard and MIT, and innovative tech scene. Cambridge offers a unique blend of academic excellence, cultural diversity, and a thriving arts community, with attractions like the iconic Harvard Square, the charming Charles River Esplanade, and the prestigious American Repertory Theater. From savoring local specialties like clam chowder and lobster rolls to cheering on the Red Sox at Fenway Park, there's something for everyone in this dynamic region. Explore job listings today and kick-start your career in this captivating area!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.