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Manager, People Operations

San Diego, CA 92130

Posted: 10/02/2024 Employment Type: Contract Job Category: Human Resources Job Number: 615008 Is job remote?: No Country: United States

Job Description

Target PR Range: 50-60/hr
*Depending on experience Duties:
Position Summary:
The Manager of People Operations will oversee the day-to-day operations of the People & Performance (P&P) department, focusing on ensuring compliance, managing employee data, and optimizing processes to enhance the employee experience. This role will also be responsible for leading key HR projects and process improvements that impact the broader organization, ensuring seamless operations across HRIS, onboarding, offboarding, and employee lifecycle management.

Primary Responsibilities:
  • HR Operations & Employee Lifecycle Management:
    Manage and oversee HRIS processes related to employee onboarding, offboarding, and life-cycle management, ensuring data integrity and compliance with federal, state, and local regulations. Serve as the primary contact for resolving HRIS-related issues and providing data reports as needed.
  • ServiceNow & Employee Inquiries:
    Oversee the ServiceNow service ticketing system, responding to or assigning employee inquiries. Regularly track and report on service metrics, collaborating with IT to update system configurations and improve response efficiency.
  • Data Integrity & Reporting:
    Maintain the accuracy of employee data in HRIS systems such as Workday. Ensure the timely preparation and filing of compliance reports (e.g., EEO-1, ACA). Develop dashboards to monitor HR metrics, and collaborate with internal teams to address employee data requests.
  • Process Improvement & Project Management:
    Lead process mapping and improvements across P&P functions, ensuring that HR operations are efficient, effective, and enhance the employee experience. Manage key HR projects, ensuring timelines and deliverables are met while proactively identifying opportunities for optimization.
  • Compliance & Policy Management:
    Ensure compliance with all federal, state, and local employment laws. Oversee the creation and maintenance of HR policies and procedures, such as the Employee Handbook, ensuring regular updates to reflect changes in regulations. Support compliance initiatives such as SOX and HIPAA.
  • Onboarding & Offboarding:
    Manage the tactical onboarding process, ensuring all documentation is compliant and up to date. Partner with IT and internal teams to optimize the onboarding and offboarding experience. Regularly review workflows for continuous improvement.
  • Collaboration & Cross-Departmental Support:
    Work closely with Payroll, IT, Legal, and other departments to ensure accurate employee data management and resolve issues. Serve as the primary point of contact for workers' compensation administration, ensuring compliance with medical and recordkeeping requirements.
  • Employee Relations & Training Support:
    Support initiatives related to employee relations, performance management, and talent development. Assist in the creation and administration of SOPs for People Operations processes. Facilitate the implementation of HR compliance training across departments.
  • Project Support for HR & Compliance Initiatives:
    Oversee HR Operations’ involvement in larger People & Performance projects, such as talent development, compensation data analytics, and organization design. Manage timelines, deliverables, and risk assessments for HR projects.

 
Skills:
Required Skills & Experience:
  • Bachelor’s degree in business administration, Human Resources, or related field, or equivalent experience.
  • Minimum 6 years of progressive experience in HR operations, with 2 years in a management role. Experience in pharmaceutical, biotech, or high-tech environments is a plus.
  • Proficient in HR systems, with strong experience in Workday and Microsoft Office, including Powerpoint & Excel (including pivot tables, V-lookups).
  • Demonstrated expertise in HR compliance, project management, and process improvement methodologies.
  • Strong communication skills with the ability to manage multiple priorities and work independently.
  • Self-motivated and detail-oriented, with a commitment to maintaining confidentiality and integrity in all aspects of work.
Education:
Bachelor’s degree in business administration, Human Resources, or related field, or equivalent experience.

 

Minimum 6 years of progressive experience in HR operations, with 2 years in a management role. Experience in pharmaceutical, biotech, or high-tech environments is a plus.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About San Diego, CA

Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.