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Operations Analyst

East Hanover, NJ 07936

Posted: 09/28/2023 Employment Type: Contract Job Category: Customer Service Job Number: 586075 Is job remote?: No Country: United States

Job Description


The Trade Operations Radioligand Therapies Analyst role is responsible for but not limited to financial control oversight and management of RLT processes from order delivery to product invoicing/pricing. Major Accountabilities
  • Within Microsoft D365 follow all documented processes for managing customer invoicing/pricing for RLT brands, including resolution and proper crediting of unused doses.
  • Effectively manage all invoicing associated with diagnostic products, ensuring that all received vendor data is accurate.
  • Recommend changes to current internal controls to improve the order to invoicing process
  • Help establish and manage all financial KPIs related to the RLT invoicing/pricing process
  • Partner with cross-functional stakeholders (Patient Support Services and Financial Reporting and Accounting)
  • Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product invoicing and pricing
  • Follow protocols for responding to inquiries specific to invoicing and pricing
  • Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up
  • Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines

Education Bachelor's degree required Languages: Fluent English, other languages desirable

Experience:
  • 1+ years of progressive business experience in pharmaceutical industry, sales & distribution and/ or customer support required
  • Ability to manage tasks and consistently meet deadlines
  • Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
  • Detail oriented problem solver who can make clear-headed decisions while under pressure
  • Strong written and verbal skills
  • Advanced PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred

Leadership Competencies
  • Problem solving
  • Detail oriented
  • Customer/patient-centric mindset
  • Strong written and verbal communication skills
Pay rate: $40 - $45

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About East Hanover, NJ

Explore exciting job opportunities in the vibrant area of East Hanover, New Jersey! Nestled in the heart of Morris County, this charming town offers a perfect blend of suburban comfort and urban convenience, making it an ideal location for career growth and success. With easy access to New York City and a plethora of dining options ranging from classic Italian fare at Patsy's Tavern, to modern fusion cuisine at The Hanover Manor, East Hanover boasts a diverse culinary scene. Don't miss the chance to catch a show at the renowned Paper Mill Playhouse, or root for the New York Giants at the nearby MetLife Stadium. From the lush landscapes of Central Park to the rich history at the Morristown National Historical Park, there's no shortage of recreational activities to enjoy in this dynamic area. Embrace the unique culture and endless possibilities that East Hanover has to offer, and kickstart your next career adventure today!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.