Pharma Complaints Representative
North Chicago, IL 60085 US
Pharma Complaints Rep I.
This position is an entry level position.
They will be responsible for answering inbound calls and collecting all pertinent information for the complaints. They essentially are responsible for asking the Who, What, When, Where, and How can we assist questions.
They are the front-lines of the business, so they must have excellent customer service skills, be able to type without looking at the key board with a low error rate.
Will be discussing compensation and determining compensation eligibility.
If call is determined a true quality event, then will be responsible for speaking to the retrieval of that complaint unit.
The ideal candidate would be able to learn new computer software quickly and be comfortable in navigating in multiple software at a given time.
This person would be able to retain knowledge since they would be responsible for answering questions for 230+ SKUs (Stock Keeping Units).
Some college would be preferred, but not required.
Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.