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Pharmacy Technician

Riverwoods, IL 60015

Posted: 11/16/2023 Employment Type: Contract Job Category: Scientific Job Number: 591647 Is job remote?: No Country: United States

Job Description

  • This is where you can make a positive impact on Renal Care patients across the US. You will speak with the patients whose lives are saved and sustained by products.

What you'll be doing
  • Responsible for providing accurate, responsive, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests.
  • Set-up new accounts, document service requirements, maintain other records, and prepare customer required reports.
  • May be required to handle regulatory procedures for federal and state regulations.
  • Responsible for handling aspects of prescription processing and order fulfillment for the Medical Products Renal business through answering calls from a toll-free number and other non-phone related activities (fax, email, etc) in the Remote Order Processing Pharmacy.
  • Assist pharmacists with functions related to the receipt, documentation, and fulfilling of prescription orders as permitted by pharmacy regulations.
  • Accountable for providing outstanding service to all external customers, patients, and team members. Collaboration with cross functional departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, Center for One, and others.
  • Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
  • Responsible for detailing service failures that impact the customer and the organization.

What you'll bring
  • High school graduate/GED required; Bachelors Degree is helpful
  • 2+ years customer service or supply chain experience
  • IL Pharmacy Technician License in good standing (Certified preferred)
  • Strong verbal and written communication skills
  • Expertise in working with the Microsoft suite of applications and skills for working in web-based applications
  • Demonstrate strong social skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills
  • Ability to be flexible to cover a shift during hours of operation, ranging between 7:00am to 6:00pm CST, Monday through Friday
  • Ability to speak Spanish is an asset, preferred
Target 19-20/hr
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