Pharmacy Technician
Baxter Parkway Riverwoods, IL 60015 US
Job Description
SUMMARY:
- This is where you can make a positive impact on Renal Care patients across the US. You will speak with the patients whose lives are saved and sustained by products.
What you'll be doing
- Responsible for providing accurate, responsive, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests.
- Set-up new accounts, document service requirements, maintain other records, and prepare customer required reports.
- May be required to handle regulatory procedures for federal and state regulations.
- Responsible for handling aspects of prescription processing and order fulfillment for the Medical Products Renal business through answering calls from a toll-free number and other non-phone related activities (fax, email, etc) in the Remote Order Processing Pharmacy.
- Assist pharmacists with functions related to the receipt, documentation, and fulfilling of prescription orders as permitted by pharmacy regulations.
- Accountable for providing outstanding service to all external customers, patients, and team members. Collaboration with cross functional departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, Center for One, and others.
- Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
- Responsible for detailing service failures that impact the customer and the organization.
What you'll bring
- High school graduate/GED required; Bachelors Degree is helpful
- 2+ years customer service or supply chain experience
- IL Pharmacy Technician License in good standing (Certified preferred)
- Strong verbal and written communication skills
- Expertise in working with the Microsoft suite of applications and skills for working in web-based applications
- Demonstrate strong social skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills
- Ability to be flexible to cover a shift during hours of operation, ranging between 7:00am to 6:00pm CST, Monday through Friday
- Ability to speak Spanish is an asset, preferred
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