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Product Engineer II
8200 Coral Sea Street Northeast Mounds View, MN 55112 US
Job Description
Can you please confirm your top 3 skills sets required?
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- Engineering experiences – ideally around service or capital equipment
- Strong cross-functional collaborator
- Problem solver/able to take issue and work to develop solutions
Can you please confirm the 3 main responsibilities/day to day activities required for this role?
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- Strategize and design processes, documentation, tools, equipment, and materials to launch capital equipment to the company's global service organization to allow them to accomplish their work effectively and efficiently.
- Strategize and create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.
- Drive best-in-class customer uptime and service effectiveness including communication with field service and depots worldwide that service CAS capital equipment.
What products (if any) will this role support? Cardiac Ablation Solutions products.
What is your target years of experience? 0-5 (2 years experience required with Bachelors degree, 0 with a Masters)
In this exciting role as a Product Support Engineer, you will have responsibility to provide product support for service and repair activities for Cardiac Ablation Solutions (CAS) multi-product ablation business. The right candidate will possess a mix of technical, leadership, and project management skills in the support of service and repair strategies for CAS capital equipment portfolio. The candidate must be driven to succeed and willing to invest the time necessary to assist in the development of a world class service organization where service is a competitive advantage to the CAS business.
CAS
Cardiac Ablation Solutions (CAS) provides a broad suite of electrophysiology solutions intended to disrupt and lead the market in cardiac mapping and ablation technologies for arrhythmia management. These clinical and economical solutions will enable clinicians to treat patients with safer, faster, easier and with more predictable procedure times and outcomes.
- Provide process, documentation, tools, equipment, and materials to the global field service organization to allow them to accomplish their work effectively and efficiently.
- Assist in the update or create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.
- Support projects aimed at increasing customer uptime and service effectiveness including communication with field service and depots worldwide that service Cardiac Ablation Solutions capital equipment.
- Provide input to the organization on key projects focused on quality improvements, system updates and next generation equipment.
- Support training to internal field service, technical service, sales and clinical personnel.
- Work with the global field organization to support service activities in existing markets and expansion into new markets.
- Manage and priorities service-related issues and escalations from the global field service team.
- Researches, plans, designs, verifies, validates and develops mechanical and/or electromechanical products and systems, such as metals, instruments, controls, plastics, robots, engines, machines and mechanical, resonance, hydraulic or heat transfer systems for production, transmission, measurement, and use of energy.
- Recommends various technology options or approaches for system, processes, facility or program improvements in terms of safety, performance, efficiency or costs.
- May be responsible for the transfer from R&D to manufacturing.
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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