Product Engineer II

Mounds View, MN 55112

Posted: 06/25/2025 Employment Type: Contract Job Category: Engineering Job Number: 620372 Is job remote?: No Country: United States

Job Description


Can you please confirm your top 3 skills sets required?
  1. Engineering experiences – ideally around service or capital equipment
  2. Strong cross-functional collaborator
  3. Problem solver/able to take issue and work to develop solutions  

Can you please confirm the 3 main responsibilities/day to day activities required for this role?
  1. Strategize and design processes, documentation, tools, equipment, and materials to launch capital equipment to the company's global service organization to allow them to accomplish their work effectively and efficiently.
  2. Strategize and create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.
  3. Drive best-in-class customer uptime and service effectiveness including communication with field service and depots worldwide that service CAS capital equipment.

What products (if any) will this role support?  Cardiac Ablation Solutions products. 

What is your target years of experience?  0-5 (2 years experience required with Bachelors degree, 0 with a Masters)

 


In this exciting role as a Product Support Engineer, you will have responsibility to provide product support for service and repair activities for Cardiac Ablation Solutions (CAS) multi-product ablation business. The right candidate will possess a mix of technical, leadership, and project management skills in the support of service and repair strategies for CAS capital equipment portfolio. The candidate must be driven to succeed and willing to invest the time necessary to assist in the development of a world class service organization where service is a competitive advantage to the CAS business.

CAS

Cardiac Ablation Solutions (CAS) provides a broad suite of electrophysiology solutions intended to disrupt and lead the market in cardiac mapping and ablation technologies for arrhythmia management. These clinical and economical solutions will enable clinicians to treat patients with safer, faster, easier and with more predictable procedure times and outcomes.
  • Provide process, documentation, tools, equipment, and materials to the global field service organization to allow them to accomplish their work effectively and efficiently.
  • Assist in the update or create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.
  • Support projects aimed at increasing customer uptime and service effectiveness including communication with field service and depots worldwide that service Cardiac Ablation Solutions capital equipment.
  • Provide input to the organization on key projects focused on quality improvements, system updates and next generation equipment.
  • Support training to internal field service, technical service, sales and clinical personnel.
  • Work with the global field organization to support service activities in existing markets and expansion into new markets.
  • Manage and priorities service-related issues and escalations from the global field service team.
  • Researches, plans, designs, verifies, validates and develops mechanical and/or electromechanical products and systems, such as metals, instruments, controls, plastics, robots, engines, machines and mechanical, resonance, hydraulic or heat transfer systems for production, transmission, measurement, and use of energy.
  • Recommends various technology options or approaches for system, processes, facility or program improvements in terms of safety, performance, efficiency or costs.
  • May be responsible for the transfer from R&D to manufacturing.
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About Mounds View, MN

Ready to kickstart your career in the beautiful city of Mounds View, Minnesota? This vibrant area nestled in the Land of 10,000 Lakes offers a perfect blend of small-town charm and big-city opportunities. Known for its lush green spaces like Long Lake Regional Park and Rice Creek Chain of Lakes Park Reserve, Mounds View provides a scenic backdrop for professional growth. With easy access to Minneapolis and St. Paul, job seekers can enjoy the best of both worlds - from catching a game at U.S. Bank Stadium or Target Field to exploring the Walker Art Center or catching a show at the Guthrie Theater. Join us in Mounds View, where exciting job opportunities await amidst a backdrop of natural beauty and cultural richness. Explore our listings today and take the first step towards a rewarding career in this charming Midwestern gem.