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Product Quality Analyst

Sylmar, CA 91342

Posted: 04/08/2024 Employment Type: Contract Job Category: Quality and Compliance Job Number: 602883 Is job remote?: No Country: United States

Job Description

Pay is commiserate with experience and ranges between $30-34/hr
 
Role:
  • Analyzes and resolves internal product customers technical and clinical questions regarding the products.
  • Corresponds with customers regarding the results of inquiries and analysis of products
  • Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.
  • Participates in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
  • This position requires a very high degree of technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints.
  • Interfaces with all levels of health care professionals ( doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
  • Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R & D engineers, business unit managers, and other personnel to communicate the findings.
  • Performs product complaint documentation, investigation, customer response, and consulting activities on internal products and authors correspondence to customers addressing complaint investigations.
  • Serves as a liaison between other business units for quality and technical concerns as needed.
Looking For:
  • Knowledge of Medical Terminology.
  • Five - seven years of customer support experience preferred.
  • Strong PC/Data Entry Skills required.
  • A high degree of interpersonal relations skills.
  • Strong verbal and written communication skills.
  • PROBLEM SOLVING:
    • Must be able to work under pressure and stress common to office environments.
    • Must be able to maintain a high degree of accuracy and analytical thinking.
    • Must be able to deal effectively with problems and customers on the telephone.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Sylmar, CA

Looking to take the next step in your career? Explore exciting job opportunities in the vibrant area around Sylmar, California! Nestled in the picturesque San Fernando Valley, Sylmar offers a perfect blend of urban convenience and natural beauty. With close proximity to hiking trails in the Angeles National Forest and attractions like the Nethercutt Museum and Mission San Fernando Rey de España, Sylmar provides a unique backdrop for professional growth. From enjoying delicious Mexican cuisine to catching a show at the El Portal Theatre or supporting the LA Dodgers at Dodger Stadium, Sylmar boasts a diverse culture and endless entertainment options. Start your job search today and discover the endless possibilities this charming region has to offer!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.