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Product Support Engineer

Saint Paul, MN 55112

Posted: 06/01/2023 Employment Type: Contract Job Category: Engineering Job Number: 564619 Is job remote?: No Country: United States

Job Description

  1. Can you please confirm your top 3 skills sets required?
    1. Engineering experiences – ideally around service or capital equipment
    2. Strong cross-functional collaborator
    3. Problem solver/able to take issue and work to develop solutions  
  2. What is your target years of experience?
    1. A few months-5 years
  3. When do you plan to start interviewing?
    1. ASAP
  4. Will you be looking to hire and start ASAP or will the start date be delayed?  Will the contingent worker be working remotely or onsite, or both (if both, please confirm possible schedule)?
    1. ASAP – hybrid, 2-3 days on site in Mounds View, MN most likey Tues-Thurs.


In this exciting role as a Product Support Engineer, you will have responsibility to provide product support for service and repair activities for Cardiac Ablation Solutions (CAS) multi-product ablation business. The right candidate will possess a mix of technical, leadership, and project management skills in the support of service and repair strategies for CAS capital equipment portfolio. The candidate must be driven to succeed and willing to invest the time necessary to assist in the development of a world class service organization where service is a competitive advantage to the CAS business.

CAS

Cardiac Ablation Solutions (CAS) provides a broad suite of electrophysiology solutions intended to disrupt and lead the market in cardiac mapping and ablation technologies for arrhythmia management. These clinical and economical solutions will enable clinicians to treat patients with safer, faster, easier and with more predictable procedure times and outcomes.
  • Provide process, documentation, tools, equipment, and materials to the global field service organization to allow them to accomplish their work effectively and efficiently.
  • Assist in the update or create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.
  • Support projects aimed at increasing customer uptime and service effectiveness including communication with Medtronic field service and depots worldwide that service Cardiac Ablation Solutions capital equipment.
  • Provide input to the organization on key projects focused on quality improvements, system updates and next generation equipment.
  • Support training to internal field service, technical service, sales and clinical personnel.
  • Work with the global field organization to support service activities in existing markets and expansion into new markets.
  • Manage and priorities service-related issues and escalations from the global field service team.
  • Researches, plans, designs, verifies, validates and develops mechanical and/or electromechanical products and systems, such as metals, instruments, controls, plastics, robots, engines, machines and mechanical, resonance, hydraulic or heat transfer systems for production, transmission, measurement, and use of energy.
  • Recommends various technology options or approaches for system, processes, facility or program improvements in terms of safety, performance, efficiency or costs.
  • May be responsible for the transfer from R&D to manufacturing.

Must Have
  • Bachelors of Engineering degree (Mechanical, Electrical, Software or Bio-Medical)

Nice To Have
  • At least one year of Degree-related industry experience
  • Personal productivity and self-discipline to accomplish multiple tasks simultaneously, while meeting critical project timelines.
  • Knowledge of Medical device use and/or design
  • Knowledge of hospital and/or capital equipment network connectivity
  • Experience with electro-mechanical equipment
  • Strong problem solving and analytical skills; advanced skills in MS Excel and MS Access
  • The position requires interaction with personnel across different countries. As such, multi lingual ability (German and/or Spanish preferred) with an understanding / appreciation of other cultures is preferred.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.

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