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Project Coordinator (Customer Operations Specialist)

Boston, MA 02210

Posted: 05/09/2024 Employment Type: Contract Job Category: Operations Job Number: 604552 Is job remote?: No Country: United States

Job Description


When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Duties:
  • Assist in the development, maintenance, and monitoring of projects related to Health Care Proivider (HCP) Engagements, in addition to identifying gaps and proposing new processes and tools for improvement
  • Support Therapeutic Area Manager with recurring daily adminstrative tasks
  • Act as an additional point of contact for all activities involving HCPs within the specific therapeutic area
  • Aid in consistent and compliant operations required for all Speaker engagements including work pertaining to entire lifecycle of HCP Engagement
  • Support the execution of programming including ensuring complete and accurate closeout, attendee reconciliation, speaker remediation, insights gathering, etc.
  • Manage questions and concerns from internal and external stakeholders in a timely manner
  • Work on multiple projects simultaneously

Skills:
  • Fundamental understanding of business operations
  • Proactive mindset to stay on top of upcoming deliverables
  • Approaches work with organization, attention to detail, and a sense of urgency
  • Ability to multitask and maintain workflow efficiently in a fast-paced environment
  • Flexible with ever-changing needs
  • Uses a customer service mindset
  • Acts independently with good judgement as needed
  • Comfortable with interpersonal interactions and engaging colaboratively with colleagues
  • Ability to professionally interact with all levels of the organization
  • Experience with Microsoft Office products
  • The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

Education:
  • Bachelors Degree

Job Qualifications Required Skills: Problem Solving, Reconciliation, Business Operations, Workflow, Microsoft Office, Customer Service Oriented

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Boston, MA

Ready to take your career to new heights? Explore our job opportunities in the vibrant Boston, Massachusetts area! Known for its rich history, world-class universities, and thriving tech and healthcare sectors, Boston offers a unique blend of opportunity and charm. Imagine working near iconic landmarks like the Freedom Trail, indulging in delicious clam chowder, catching a show at the Boston Opera House, or cheering on the beloved Red Sox at Fenway Park. With renowned art galleries, theaters, and the stunning Boston Common right at your doorstep, there’s no shortage of ways to enjoy work-life balance in this dynamic city. Discover your next career move in Boston today!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.