Project Coordinator (Customer Operations Specialist)
121 Seaport Boulevard Boston, MA 02210 US
Job Description
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Duties:
- Assist in the development, maintenance, and monitoring of projects related to Health Care Proivider (HCP) Engagements, in addition to identifying gaps and proposing new processes and tools for improvement
- Support Therapeutic Area Manager with recurring daily adminstrative tasks
- Act as an additional point of contact for all activities involving HCPs within the specific therapeutic area
- Aid in consistent and compliant operations required for all Speaker engagements including work pertaining to entire lifecycle of HCP Engagement
- Support the execution of programming including ensuring complete and accurate closeout, attendee reconciliation, speaker remediation, insights gathering, etc.
- Manage questions and concerns from internal and external stakeholders in a timely manner
- Work on multiple projects simultaneously
Skills:
- Fundamental understanding of business operations
- Proactive mindset to stay on top of upcoming deliverables
- Approaches work with organization, attention to detail, and a sense of urgency
- Ability to multitask and maintain workflow efficiently in a fast-paced environment
- Flexible with ever-changing needs
- Uses a customer service mindset
- Acts independently with good judgement as needed
- Comfortable with interpersonal interactions and engaging colaboratively with colleagues
- Ability to professionally interact with all levels of the organization
- Experience with Microsoft Office products
- The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.
Education:
- Bachelors Degree
Job Qualifications Required Skills: Problem Solving, Reconciliation, Business Operations, Workflow, Microsoft Office, Customer Service Oriented
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