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Ready to take your career to the next level? Explore our exciting job opportunities in Operations! This dynamic industry offers unparalleled growth potential, making it an ideal choice for driven individuals looking to make a real impact. From driving innovation to shaping the way businesses operate, a career in Operations provides job satisfaction like no other. Join us in shaping the future and be part of a sector that is leading the way in creating positive change in society. Check out our job listings today and take the next step towards a rewarding career in Operations!

Project Coordinator (Customer Operations Specialist)

Boston, MA 02210

Posted: 04/10/2024 Employment Type: Contract Job Category: Operations Job Number: 604552 Is job remote?: No Country: United States

Job Description

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

  • Assist in the development, maintenance, and monitoring of projects related to Health Care Proivider (HCP) Engagements, in addition to identifying gaps and proposing new processes and tools for improvement
  • Support Therapeutic Area Manager with recurring daily adminstrative tasks
  • Act as an additional point of contact for all activities involving HCPs within the specific therapeutic area
  • Aid in consistent and compliant operations required for all Speaker engagements including work pertaining to entire lifecycle of HCP Engagement
  • Support the execution of programming including ensuring complete and accurate closeout, attendee reconciliation, speaker remediation, insights gathering, etc.
  • Manage questions and concerns from internal and external stakeholders in a timely manner
  • Work on multiple projects simultaneously

  • Fundamental understanding of business operations
  • Proactive mindset to stay on top of upcoming deliverables
  • Approaches work with organization, attention to detail, and a sense of urgency
  • Ability to multitask and maintain workflow efficiently in a fast-paced environment
  • Flexible with ever-changing needs
  • Uses a customer service mindset
  • Acts independently with good judgement as needed
  • Comfortable with interpersonal interactions and engaging colaboratively with colleagues
  • Ability to professionally interact with all levels of the organization
  • Experience with Microsoft Office products
  • The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

  • Bachelors Degree

Job Qualifications Required Skills: Problem Solving, Reconciliation, Business Operations, Workflow, Microsoft Office, Customer Service Oriented
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Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

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