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Project Manager I
Job Description
Target PR Range: 30-40/hr
*Depending on experience
Purpose Statement:
The US Patient Services team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The EOT Business Analyst / Project Manager reports to Manager, APS Operations to help support the growth and development of our internal program operational tools, which include:
• Escalation Tool: Internal tool to manage field escalations
• iSuggest: Digital suggestion box to manage program improvements and field suggestions
• SharePoint: Internal team sites to manage team communications and documentation
• SMaRT: Program application to manage changes in workforce such as on board and off boarding resources
Major Responsibilities:
• Liaison between APS Stakeholders and the Cognizant Development, and Testing Team
• Engage and manage the people, process, and technology that will accomplish the sprint's objectives
• Develop and manage timeline of user stories, forecast time and budget spend, resource allocation
• Develop and publish communication plan for the sprint
• Develop, publish, and educate the stakeholders on deployment plan
• Create and communicate status updates to appropriate stakeholders
• Meet with APS stakeholders, understand the stakeholder needs and document their needs in JIRA or other requirements gathering repository (user stories)
• Document and manage backlog of user stories – JIRA or another repository
• Liaison between APS Ops. development team and stakeholders
• Identify and design innovative solutions per the business strategy and stakeholder needs
• Communicate the requirements and designs to APS Ops. development team
• Partner with and assist the APS Ops. development team during the development and unit testing phases
• Develop, manage, and help execute functional and integration testing
• Develop and maintain training and user documentation
• Assist with communications to the stakeholders
• Create, document, execute, and communicate results of user acceptance testing
• Create SOP, work instructions, and detailed process flow diagrams of the solutions
Qualifications:
• 3+ years working in the same functional area on 3 or more concurrent projects
• Experience managing 2 or more projects concurrently and the projects are in different phases
• Able to document the output of the interactions in both written and flow diagrams
• Ability to think through the logical unit of work and conduct a complete impact analysis
• Able to develop good working relationships between all parties
• Highly skilled in relational database
o Develop ER diagrams
o Design and execute SQL
• Working knowledge of JIRA, VISIO
• Experience with Agile type projects and methodology
• Communication Skill: able to take disparate information and present it in a complete, accurate, and concise manner
• Additional Skill Set, not required
o Experience with Microsoft Power Platform: Power App, Automate, and Power BI
o Experience with .NET
o Smartsheet development
o Power BI development
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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