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Project Manager II

Mettawa, IL 60045

Posted: 07/10/2024 Employment Type: Contract Job Category: Project Management Job Number: 610127 Is job remote?: Yes Country: United States

Job Description

Target PR Range: 44-54/hr
*Depending on experience

Purpose Statement:
The US Patient Services team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The EOT Business Analyst / Project Manager reports to Manager, APS Operations to help support the growth and development of our internal program operational tools, which include:
• Escalation Tool: Internal tool to manage field escalations
• iSuggest: Digital suggestion box to manage program improvements and field suggestions
• SharePoint: Internal team sites to manage team communications and documentation
• SMaRT: Program application to manage changes in workforce such as on board and off boarding resources

Major Responsibilities:
• Liaison between APS Stakeholders and the Cognizant Development, and Testing Team
• Engage and manage the people, process, and technology that will accomplish the sprint's objectives
• Develop and manage timeline of user stories, forecast time and budget spend, resource allocation
• Develop and publish communication plan for the sprint
• Develop, publish, and educate the stakeholders on deployment plan
• Create and communicate status updates to appropriate stakeholders
• Meet with APS stakeholders, understand the stakeholder needs and document their needs in JIRA or other requirements gathering repository (user stories)
• Document and manage backlog of user stories – JIRA or another repository
• Liaison between APS Ops. development team and stakeholders
• Identify and design innovative solutions per the business strategy and stakeholder needs
• Communicate the requirements and designs to APS Ops. development team
• Partner with and assist the APS Ops. development team during the development and unit testing phases
• Develop, manage, and help execute functional and integration testing
• Develop and maintain training and user documentation
• Assist with communications to the stakeholders
• Create, document, execute, and communicate results of user acceptance testing
• Create SOP, work instructions, and detailed process flow diagrams of the solutions

• 3+ years working in the same functional area on 3 or more concurrent projects
• Experience managing 2 or more projects concurrently and the projects are in different phases
• Able to document the output of the interactions in both written and flow diagrams
• Ability to think through the logical unit of work and conduct a complete impact analysis
• Able to develop good working relationships between all parties
• Highly skilled in relational database
o Develop ER diagrams
o Design and execute SQL
• Working knowledge of JIRA, VISIO
• Experience with Agile type projects and methodology
• Communication Skill: able to take disparate information and present it in a complete, accurate, and concise manner
• Additional Skill Set, not required
o Experience with Microsoft Power Platform: Power App, Automate, and Power BI
o Experience with .NET
o Smartsheet development
o Power BI development
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About Mettawa, IL

Discover exciting job opportunities in the vibrant area around Mettawa, Illinois! Nestled in Lake County and in close proximity to the bustling metropolis of Chicago, Mettawa offers a unique blend of suburban charm and urban convenience. With a thriving economy, proximity to Lake Michigan for weekend getaways, and attractions like the Chicago Botanic Garden and the Ravinia Festival, Mettawa provides unparalleled growth potential and a high quality of life. Explore our job listings today and consider building your career in this enchanting region filled with beautiful parks, charming art galleries, diverse dining options, and easy access to world-class entertainment. Join us in experiencing the best that the Land of Lincoln has to offer!

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