Skip to content

Job Openings

QA Specialist III

Rosemont, IL 60018

Posted: 09/21/2022 Employment Type: Contract Job Category: Quality and Compliance Job Number: 515824 Is job remote?: No Country: United States

Job Description

Job Description Complaints QA Specialist

This Quality Assurance Specialist position will be responsible for Complaint Handling functions within the  Molecular Field and Product Quality team.

As a quality approver ensure complaint investigations are compliant with complaint handling procedures, thorough and well documented. Strong technical writing skills are required to ensure clear concise documentation that is originated or approved by QA.  Must have strong interpersonal skills to work effectively with service, technical and quality organizations. Attention to detail is a must. An ideal candidate exhibits excellent organizational skills and self-motivation. We are looking for a team player to join our team that will help deliver on team and divisional goals. Complaint handling experience required.

Daily responsibilities include:
  • Review and approve complaint investigation reports documenting determination
  • Review of new tickets assessing for accuracy of categorization (inquiry, complaint, potential reportable event)
  • Develop customer reply to convey outcome of investigations
  • Follow up on ticket status and drive to closure
  • Customer letter data gathering, drafting and routing for approval
  • Support audits by preparing requested documents

Assures the quality of manufactured products and processes per standard operating processes(SOP'S) and GMP (Good Manufacturing Practices).

BS degree and/or 5+ years equivalent experience
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.

Wordpress Social Share Plugin powered by Ultimatelysocial