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Quality Complaint Contractor
10450 Science Center Drive San Diego, CA 92121 US
Job Description
Duties:
- Regularly monitors Complaint Handling inbox for new complaints and adverse event reports
- Generates complaints in the eQMS and adds data inputs to Master Complaint Tracker
- Attaches all relevant files and reports for the complaint to the eQMS e.g. PC/AE reports, Follow-Up communications, Reportability Assessments, log files etc.
- Organizes and generate Complaint folders in SharePoint to help with investigations and collaboration activities
- Performs DHR review for Complaint investigations
- Updates Complaint investigation summary with administrative information including complaint number, PC/AE report information, Device information etc.
- Creates- log files and attaches to the eQMS and SharePoint Complaint folder
- Monitors Handpiece returns inventory and places weekly requests with 3PL for return shipments
Skills:
- Knowledge of QSR’s and their application
- Complaint handling experience
- Ability to work proactively and cooperatively with managers and operational staff to solve quality problems
- Ability to manage multiple responsibilities with a high degree of self motivation
- Good written, oral, and interpersonal English communication skills
- Ability to use Microsoft Word and Excel applications
Education:
- Minimum 1-3 years of relevant Pharmaceutical/Medical Device Industry Quality Assurance experience
Pay Rate Range: 20-33/hr depending on experience
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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