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Quality Complaint Contractor

San Diego, CA 92121

Posted: 01/13/2025 Employment Type: Contract Job Category: Quality and Compliance Job Number: 616828 Is job remote?: No Country: United States

Job Description


Duties:    
  • Regularly monitors Complaint Handling inbox for new complaints and adverse event reports
  • Generates complaints in the eQMS and adds data inputs to Master Complaint Tracker
  • Attaches all relevant files and reports for the complaint to the eQMS e.g. PC/AE reports, Follow-Up communications, Reportability Assessments, log files etc.
  • Organizes and generate Complaint folders in SharePoint to help with investigations and collaboration activities
  • Performs DHR review for Complaint investigations
  • Updates Complaint investigation summary with administrative information including complaint number, PC/AE report information, Device information etc.
  • Creates- log files and attaches to the eQMS and SharePoint Complaint folder
  • Monitors Handpiece returns inventory and places weekly requests with 3PL for return shipments

Skills:    
  • Knowledge of QSR’s and their application
  • Complaint handling experience 
  • Ability to work proactively and cooperatively with managers and operational staff to solve quality problems
  • Ability to manage multiple responsibilities with a high degree of self motivation
  • Good written, oral, and interpersonal English communication skills
  • Ability to use Microsoft Word and Excel applications

Education:    
  • Minimum 1-3 years of relevant Pharmaceutical/Medical Device Industry Quality Assurance experience









Pay Rate Range: 20-33/hr depending on experience 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About San Diego, CA

Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.