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Remote IT Digital Adoption Analyst
Remote Remote, WA 98501 US
Job Description
Pay 90-115/h depending on experience
General Description:
Reporting to the Sr Manager of GTS Adoption and Community Enablement, this company is seeking a passionate and experienced Digital Adoption Solution Analyst to join our Adoption and Community Enablement team within Global Technology Solutions. In this role, you will play a vital part in enhancing user experience and driving digital adoption throughout our applications. You will work collaboratively with application owners to implement Guided Help solutions using WalkMe, enabling them to provide contextual guidance and support directly within their applications.
Essential functions of the job:
- Collaborate with application owners to understand their needs and goals for digital adoption, ensuring they leverage WalkMe effectively in their applications.
- Design and implement Guided Help functionalities, including tooltips, visual cues, onboarding task lists, and on-demand resources, seamlessly integrated into user workflows.
- Provide expert support in utilizing WalkMe to improve user engagement, reduce learning curves, and enhance productivity across key workflows.
- Train and educate application owners and their teams on best practices for utilizing WalkMe, creating documentation and resources to support ongoing learning and usage.
- Monitor and analyze the effectiveness of digital adoption initiatives, providing insights and recommendations for continuous improvement.
- Act as a liaison between application owners and technical teams to troubleshoot issues and ensure optimal configuration and performance of WalkMe solutions.
- Stay current with WalkMe features, updates, and industry trends to provide innovative solutions and maximize the value of digital adoption tools within the company.
- Proven experience in designing and implementing user guidance and onboarding solutions in a digital environment.
- Strong analytical skills with the ability to measure and report on the effectiveness of digital adoption strategies.
- Excellent communication and interpersonal skills, with the ability to convey technical information effectively to non-technical stakeholders.
- Strong problem-solving skills and a proactive approach to addressing challenges.
- Ability to work collaboratively within a team and manage multiple initiatives simultaneously.
- You have a diploma in IT or similar.
- Certified WalkMe Builder
- 3+ years of experience as a Digital Adoption Analyst (or similar)
- Fluent English
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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