Remote IT Digital Adoption Analyst

Remote, WA 98501

Posted: 06/11/2025 Employment Type: Contract Job Category: Technology Job Number: 619933 Is job remote?: Yes Country: United States

Job Description

15 hours per week
Pay 90-115/h depending on experience


General Description:
Reporting to the Sr Manager of GTS Adoption and Community Enablement, this company is seeking a passionate and experienced Digital Adoption Solution Analyst to join our Adoption and Community Enablement team within Global Technology Solutions. In this role, you will play a vital part in enhancing user experience and driving digital adoption throughout our applications. You will work collaboratively with application owners to implement Guided Help solutions using WalkMe, enabling them to provide contextual guidance and support directly within their applications.

Essential functions of the job:
  • Collaborate with application owners to understand their needs and goals for digital adoption, ensuring they leverage WalkMe effectively in their applications.
  • Design and implement Guided Help functionalities, including tooltips, visual cues, onboarding task lists, and on-demand resources, seamlessly integrated into user workflows.
  • Provide expert support in utilizing WalkMe to improve user engagement, reduce learning curves, and enhance productivity across key workflows.
  • Train and educate application owners and their teams on best practices for utilizing WalkMe, creating documentation and resources to support ongoing learning and usage.
  • Monitor and analyze the effectiveness of digital adoption initiatives, providing insights and recommendations for continuous improvement.
  • Act as a liaison between application owners and technical teams to troubleshoot issues and ensure optimal configuration and performance of WalkMe solutions.
  • Stay current with WalkMe features, updates, and industry trends to provide innovative solutions and maximize the value of digital adoption tools within the company.
Essential skills of the job:
  • Proven experience in designing and implementing user guidance and onboarding solutions in a digital environment.
  • Strong analytical skills with the ability to measure and report on the effectiveness of digital adoption strategies.
  • Excellent communication and interpersonal skills, with the ability to convey technical information effectively to non-technical stakeholders.
  • Strong problem-solving skills and a proactive approach to addressing challenges.
  • Ability to work collaboratively within a team and manage multiple initiatives simultaneously.
Education/Certifications/Experience: 
  • You have a diploma in IT or similar.
  • Certified WalkMe Builder
  • 3+ years of experience as a Digital Adoption Analyst (or similar)
  • Fluent English
Computer Skills:   Windows 11 and Office 365. Familiarity with common enterprise applications such as SAP, Workday, Ariba, Veeva.
 
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