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Scientific Application Support Specialist

Porter Square, MA 02140

Posted: 01/16/2025 Employment Type: Contract Job Category: Technology Job Number: 617016 Is job remote?: No Country: United States

Job Description


Target Pay Rate: 35-43/hr **salary will be commensurate with experience 

Job Description:

The Scientific Application Support Specialist provides technical expertise, user support, and troubleshooting for applications used in scientific research and development. The applications are both biology and chemistry focused. This role bridges the gap between researchers and IT teams, ensuring software tools meet the needs of scientific workflows and analysis.

Key Responsibilities:
  • Technical Support:
  • Provide first-line and advanced support for scientific applications, addressing user issues and inquiries.
  • Troubleshoot application performance, functionality, and integration problems.
  • Work with Discovery R&D IT to manage scientific applications tickets and requests.
  • Application Management:
  • Install, configure, and maintain software applications tailored to scientific research.
  • Manage updates, patches, and compatibility checks for scientific tools and databases.
  • Create and maintain technical documentation, FAQs, user training guides.
  • Monitor application performance, ensuring reliability and efficiency in research workflows.
  • Ensure compliance with IT security, licensing, and compliance requirements for scientific tools.
  • Collaboration:
  • Act as a liaison between scientists, developers, and IT teams to enhance application functionality.
  • Collaborate with vendors and internal teams to resolve complex technical issues.
  • Work with business analysts for new application requests and enhanced capabilities for existing scientific applications.
  • Stay updated on the latest developments in scientific applications and technologies.
  • Recommend best practices and improvements for current scientific applications environment.

Qualifications:
  • Education: Bachelors or Masters degree in a scientific field, computer science, or a related discipline.
  • Technical Skills: Proficiency in operating systems (e.g., Linux, Windows, macOS) and scripting languages (e.g., Python, R, Bash). Familiarity with scientific software packages, databases, and data analysis tools. (Ex. Pipeline Pilot, E-Lab Notebook, Spotfire, LIMS)
Preferred Qualifications & Experience:
  • Prior experience in technical support, application management, or research environments.
  • Minimum five years supporting scientists within pharma\biotech industry.
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication and interpersonal skills for cross-functional collaboration.
  • Knowledge of domain-specific scientific methods and protocols.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Porter Square, MA

Discover exciting job opportunities near Porter Square, Massachusetts today! This vibrant area in Cambridge, just a stone's throw away from Harvard University, offers a perfect blend of city life and cozy charm. With a bustling food scene that includes iconic spots like Giulia and Porter Square Books, along with nearby cultural gems like the American Repertory Theater and the Harvard Art Museums, the opportunities for growth and enrichment are endless. Consider a career in this dynamic region, where you can enjoy the best of both worlds – a thriving professional scene, coupled with a rich tapestry of cultural experiences and green spaces like Danehy Park for outdoor relaxation. Start your job search in Porter Square and embrace a fulfilling career in this captivating locale.

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.