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Senior Desktop Support Specialist
2525 223rd Street Southeast Bothell, WA 98021 US
Job Description
Job Summary:
We are seeking a Senior Desktop Support Specialist to provide technical assistance and resolve issues related to computer systems, software, and hardware—including tablets, mobile devices, printers, and A/V equipment. This role supports both in-person and remote users across both Lyell sites, ensuring timely, accurate resolutions while adhering to company procedures and service standards.
Skills:
Essential Functions:
- Provide Level 1 & 2 support for Service Desk tickets and escalations via Slack, email, or in-person
- Accurately document and prioritize requests using the ticketing system to meet SLAs and deadlines
- Troubleshoot and diagnose a variety of technical issues using effective questioning and problem-solving skills
- Configure, deploy, and maintain computer hardware, software, and peripheral devices
- Support both Mac and Windows systems across office and lab environments
- Assist with new hire onboarding and system access setup
- Manage system imaging, patching, and device lifecycle activities
- Participate in IT projects while ensuring compliance with security protocols and SOPs
- Support identity access management processes
- Provide technical support across both Lyell locations, collaborating with onsite and remote team members as needed
Education:
Requirements:
- 5+ years of experience in a Service Desk or Desktop Support role
- Strong communication, interpersonal, and customer service skills
- Proficient in supporting and administering Microsoft 365, SharePoint, and Exchange Online
- Experience with both PC and Mac hardware/software
- Ability to lift up to 50 lbs and support occasional evening or weekend work
- Relevant certifications (e.g., CompTIA, Microsoft, Apple) are a plus
Pay Rate Range: $30-41/hr depending on experience
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.
Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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