Senior Desktop Support Specialist

Bothell, WA 98021

Posted: 06/12/2025 Employment Type: Contract Job Category: Technology Job Number: 620411 Is job remote?: No Country: United States

Job Description

Duties:    
Job Summary:
We are seeking a Senior Desktop Support Specialist to provide technical assistance and resolve issues related to computer systems, software, and hardware—including tablets, mobile devices, printers, and A/V equipment. This role supports both in-person and remote users across both Lyell sites, ensuring timely, accurate resolutions while adhering to company procedures and service standards.

Skills:    
Essential Functions:
  • Provide Level 1 & 2 support for Service Desk tickets and escalations via Slack, email, or in-person
  • Accurately document and prioritize requests using the ticketing system to meet SLAs and deadlines
  • Troubleshoot and diagnose a variety of technical issues using effective questioning and problem-solving skills
  • Configure, deploy, and maintain computer hardware, software, and peripheral devices
  • Support both Mac and Windows systems across office and lab environments
  • Assist with new hire onboarding and system access setup
  • Manage system imaging, patching, and device lifecycle activities
  • Participate in IT projects while ensuring compliance with security protocols and SOPs
  • Support identity access management processes
  • Provide technical support across both Lyell locations, collaborating with onsite and remote team members as needed

Education:    
Requirements:
  • 5+ years of experience in a Service Desk or Desktop Support role
  • Strong communication, interpersonal, and customer service skills
  • Proficient in supporting and administering Microsoft 365, SharePoint, and Exchange Online
  • Experience with both PC and Mac hardware/software
  • Ability to lift up to 50 lbs and support occasional evening or weekend work
  • Relevant certifications (e.g., CompTIA, Microsoft, Apple) are a plus







Pay Rate Range: $30-41/hr depending on experience 
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Bothell, WA

Discover exciting job opportunities in the vibrant city of Bothell, Washington! Nestled in the picturesque Pacific Northwest, Bothell boasts a perfect blend of scenic beauty and urban amenities, making it an ideal place to grow your career. With easy access to stunning parks like the Wayne Golf Course and Blyth Park, as well as cultural gems like the Bothell Historical Museum and the Northshore Performing Arts Center, job seekers here can enjoy a rich tapestry of experiences. From savoring delicious Pacific Northwest cuisine to cheering on the Seattle Seahawks at nearby Lumen Field, Bothell offers an unparalleled quality of life for those seeking professional growth and a charming community to call home. Start your journey to a rewarding career in Bothell today!